Kayla Duran
Customer Service Representative
Middleton,ID
Summary
Well-qualified Customer Service Representive with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Real Estate Agent
Self Employed Services
Nampa, Idaho
08.2019 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Presented purchase offers to sellers for consideration.
- Assisted clients in financial planning for purchase.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Reviewed market research data and changed sales plans accordingly.
- Advertised client properties through websites, social media and real estate guides.
Shift/Crew Member
Sweet Homes Property Preservation
Mountain Home, ID
08.2010 - 05.2019
- Led monthly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
- Communicated effectively with owners, residents and on-site associates.
- Initiated repossession process by changing locks, removing belongings from property, properly dispose of all types of debris, and clean the property.
Technical Support Representative
WDS Global
Boise, ID
12.2008 - 06.2010
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
- Translated complex technical issues into digestible language for non-technical users.
Education
GED -
Skyview High School
Skills
Good communication skills
Warehousing practices and procedures
Telephone etiquette
Customer Relations
Excellent written and oral communication
Strategic sales knowledge
Multi-line phone talent
Bilingual
Fluent in written and verbal English and Spanish.
Timeline
Real Estate Agent
Self Employed Services
08.2019 - Current
Shift/Crew Member
Sweet Homes Property Preservation
08.2010 - 05.2019
Technical Support Representative
WDS Global
12.2008 - 06.2010
GED -
Skyview High School