Kayla Duran
Clovis,NM
Summary
Industrious administrative team member with proven organizational, time management and multitasking abilities in office settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.
Overview
12
12
years of professional experience
Work History
Employee Training Coordinator
ENMRSH, INC
Clovis , NM
10.2023 - Current
- Developed and coordinated a variety of training classes for employees.
- Organized, scheduled and tracked employee training sessions.
- Collaborated with department managers to identify specific needs within their teams that could be addressed through customized trainings.
- Documented and maintained training records and database of related curriculum materials.
- Improved performance at organizational, departmental and individual levels through continuous training program improvements and timely delivery.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Coordinated training session logistics by preparing equipment and securing facilities.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
Job Coach
ENMRSh
Clovis, NM
06.2023 - 10.2023
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Implemented strategies to foster client's abilities, increasing independence across settings.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Delivered training using multiple methods to reach diverse learning styles.
- Mentored program participants by answering questions and directing throughout work shift.
- Gathered work behaviors and productivity data to fulfill reporting requirements.
- Reviewed intake, service plan and supported documentation to assist participants.
Direct Support Staff Member
ENMRSH
Clovis, NM
06.2022 - 07.2023
- Assisted individuals in learning and developing new skills.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Used approved crisis intervention techniques in emergency situations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Transported clients to doctor's appointments and errands.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted individuals in development of social skills to become integrated in community.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Accompanied or transported clients to appointments, errands and social activities.
Assistant Teacher
Eastern Plains Head Start
Clovis, NM
08.2021 - 07.2022
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- I schedule parent teacher conferences, as well as answering question for parents.
- Entered data on the students into their files.
- Answered the phones and directed them to the correct person.
- Maintained safe, educational environment for students during learning and free play time.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Implemented lesson plans for students with varying learning styles.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Direct Support Professional
ENMRSH INC
Clovis, NM
05.2020 - 07.2021
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Transported clients to doctor's appointments and errands.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
Office Assistant
Clovis Community College
Clovis, NM
11.2019 - 06.2020
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Answered telephones, directed calls and took messages.
Cashier
Walmart
Portales, NM
08.2012 - 12.2012
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Clovis Community College
Clovis, NMSkills
- Student-Centered Learning
- Schedule Management
- Relationship Building
- Instructional Materials Creation
- Verbal and Written Communication
- Data Entry
- Documentation and Reporting
- Customer Service
- Information Confidentiality
- Appointment Scheduling
- Time Management
- Organizing and Categorizing
- Microsoft Office
- Reliable and Punctual
- Self-Motivated
- 50 wpm Typing Speed
Timeline
Employee Training Coordinator
ENMRSH, INC
10.2023 - Current
Job Coach
ENMRSh
06.2023 - 10.2023
Direct Support Staff Member
ENMRSH
06.2022 - 07.2023
Assistant Teacher
Eastern Plains Head Start
08.2021 - 07.2022
Direct Support Professional
ENMRSH INC
05.2020 - 07.2021
Office Assistant
Clovis Community College
11.2019 - 06.2020
Cashier
Walmart
08.2012 - 12.2012
High School Diploma -
Clovis Community College
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