Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Dylewski

Rocky Hill,CT

Summary

Proven track record in enhancing billing processes and customer service at The HomeAides, managing over $2 million in monthly invoicing and significantly reducing delinquent accounts. Adept in billing systems and a quick learner, I excel in optimizing management and service delivery, showcasing exceptional leadership and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Billing Specialist/Accounts Payable

The HomeAides
06.2021 - Current


  • Accurately and efficiently invoice customers on a daily basis. Invoice $2 million/month
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Submit necessary paperwork to Long Term Care Insurance Providers and work with them on any questions they have.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
  • Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
  • Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
  • Processed employee expense reimbursements, verifying accuracy of submitted documentation against company policies before approval.
  • Monitored aging reports for proactive collection efforts, reducing delinquent accounts receivable balances significantly over time.

Transportation Manager

The HomeAides
10.2021 - 03.2023
  • Managed a team of 20 drivers and 8 dispatchers, providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Increased transportation efficiency by optimizing routing and scheduling processes.
  • Implemented efficient systems for tracking employee hours, reducing payroll discrepancies and improving accuracy in timekeeping records.
  • Acted as on-call manager, needing to be available 24/7 for anything that may need attention.
  • Provides on-going performance reviews for the team and praise for hard work, assist where help is needed.
  • Professionally handled situations in where corrective action was needed.

Recruiter

The HomeAides
01.2020 - 06.2021
  • Conducted in person and phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Advertised job opportunities on social media platforms and job boards.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Ensured the proper departments received applicants paperwork.

Sales Liaison

The HomeAides
10.2019 - 01.2020
  • Utilized advanced sales analytics tools to track progress towards goals, identify areas for improvement, and adjust tactics accordingly for optimal results.
  • Analyzed competitor activities to develop competitive pricing strategies that attracted budget-conscious buyers without compromising profitability goals.
  • Appraised client success stories for use in marketing materials to showcase real-world benefits of our products/services effectively.
  • Conducted comprehensive market research to identify emerging trends and opportunities for business growth.
  • Generated new leads through strategic networking events and targeted cold-calls for higher conversion rates.
  • Managed key accounts effectively, fostering long-term partnerships by addressing concerns promptly and professionally.
  • Coordinated sales efforts with other departments, such as customer service and technical support, to ensure seamless client experiences from initial contact through product delivery.

Payroll Specialist

The HomeAides
07.2017 - 10.2019
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Created new hire and termination documents for payroll.
  • Maintained strict confidentiality of all payroll information and records.
  • Managed payroll data entry and processing for 300+ employees to comply with predetermined company guidelines.

Education

High School Diploma -

Windsor High School
Windsor, CT

Skills

  • Billing systems and software
  • Invoice Processing
  • Customer service optimization
  • Quick Learner
  • Management

Timeline

Transportation Manager

The HomeAides
10.2021 - 03.2023

Billing Specialist/Accounts Payable

The HomeAides
06.2021 - Current

Recruiter

The HomeAides
01.2020 - 06.2021

Sales Liaison

The HomeAides
10.2019 - 01.2020

Payroll Specialist

The HomeAides
07.2017 - 10.2019

High School Diploma -

Windsor High School

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Kayla Dylewski