Summary
Overview
Work History
Education
Skills
How I've Made a Difference
References
Timeline
Generic

Kayla Ebreo-Castillo

Hilo

Summary

Hardworking and dependable, with over three years of experience in customer service, food service, and retail environments. Known for a positive attitude, strong work ethic, and ability to thrive in fast-paced settings. Proven track record in delivering excellent service, maintaining safety standards, and working collaboratively with diverse teams. Seeking a role where I can contribute to a customer-focused organization, and continue growing professionally.

Overview

12
12
years of professional experience

Work History

Overnight Team Associate

Walmart
Hilo
09.2020 - Current
  • Unloaded freight and stocked shelves efficiently to ensure merchandise availability for morning customers.
  • Operated pallet jacks and followed safety protocols while handling heavy inventory.
  • Maintained clean and organized aisles, contributing to a safe and welcoming store environment.
  • Worked independently and as part of a team to meet nightly stocking goals and deadlines.

Hospital room service attendant

Hilo Medical Center
Hilo
08.2019 - 03.2020
  • Delivered meals to patients with care and accuracy, ensuring compliance with dietary restrictions and medical guidelines.
  • Provided friendly, respectful service while maintaining patient confidentiality and comfort.
  • Communicated with dietary staff to resolve menu concerns and accommodate special requests.
  • Maintained high standards of hygiene and safety in food handling and delivery.
  • Supported nursing and kitchen teams to ensure timely meal service, and patient satisfaction.

Cashier

Ace Hardware
Waimea
10.2018 - 08.2019
  • Operated the POS system to process cash, credit, and check transactions accurately.
  • Provided friendly and knowledgeable customer service, assisting with product inquiries, and locating merchandise.
  • Maintained a clean and organized checkout area, restocked impulse items, and ensured that displays were tidy.
  • Handled returns and exchanges in accordance with store policies, resolving customer concerns with professionalism.
  • Collaborated with team members to support daily operations and meet store goals.

Waitress

Merriman's Restaurant
Waimea
08.2017 - 10.2018
  • Delivered a high-end dining experience by providing attentive, personalized service to guests in a busy, upscale restaurant.
  • Took accurate food and beverage orders, made menu recommendations, and ensured the timely delivery of meals.
  • Maintained detailed knowledge of seasonal menus and local ingredients to enhance guest satisfaction.
  • Collaborated with kitchen and bar staff to ensure a smooth service flow and resolve issues quickly.

Beach & Pool Server

Mauna Lani Bay Hotel and Bungalows
Waimea
03.2014 - 06.2017
  • Provided attentive food and beverage service to guests in beach and poolside areas, ensuring comfort and satisfaction in a fast-paced outdoor environment.
  • Took and delivered orders promptly, maintained knowledge of menu items, and upsold specials and signature drinks.
  • Maintained cleanliness of service areas, including cabanas, lounge chairs, and pool decks, while adhering to health and safety standards.
  • Built connections with guests by offering friendly, personalized service, and anticipating needs.
  • Collaborated with kitchen and bar staff to ensure a smooth service flow and timely delivery.

Education

High School Diploma -

Honoka'a High And Intermediate School
Honoka'a, HI
01-2013

Skills

  • POS systems and cash handling
  • Effective communication
  • Multitasking abilities
  • Customer service roles
  • Food preparation and sanitation
  • Order picking and freight handling
  • Pallet jack operation
  • Dependability and respectfulness
  • Team collaboration
  • Quick learning and punctuality

How I've Made a Difference

I've always believed that the little things matter-whether it's greeting a customer with a smile, making sure a patient gets the right meal, or helping a teammate finish a tough shift. In every job I've had, I've shown up ready to work hard, treat people with respect, and do my part to make things run smoothly.

At Hilo Medical Center, I wasn't just delivering trays-I was helping people feel cared for during some of their hardest days. At Merriman's, I made guests feel welcome and valued, turning a meal into a memory. At Walmart, I've kept shelves stocked and aisles safe so families can find what they need.

I take pride in being dependable, kind, and a quick learner. I know that even behind-the-scenes work makes a real difference-and I'm always ready to step up and help however I can.

References

References available upon request.

Timeline

Overnight Team Associate

Walmart
09.2020 - Current

Hospital room service attendant

Hilo Medical Center
08.2019 - 03.2020

Cashier

Ace Hardware
10.2018 - 08.2019

Waitress

Merriman's Restaurant
08.2017 - 10.2018

Beach & Pool Server

Mauna Lani Bay Hotel and Bungalows
03.2014 - 06.2017

High School Diploma -

Honoka'a High And Intermediate School