Kayla Ebron
Poulsbo,WA
Summary
I am looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I would like to break into the development side of Non-Profits and am trying to learn as much knowledge and new skill sets as I can while on that journey.
Overview
8
8
years of professional experience
Work History
Operations Support Specialist
Yes! Magazine
04.2022 - Current
- Customer support: serve as outward front-line of contact of customers to organization
- Marketing and Development assistance
- Creating Surveys, monitor responses, and calculating reports and target audience based on responses
- Social media posting and output / stats
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Provide customer support to both subscribers and Donors by phone, email, and occasionally in person
- Monitor, respond or reroute general office, newsletter, and fax mailboxes: note both above include responding to customer questions and complaints, taking orders, and walking customers through basic online troubleshooting or setup processes
- Keep records of customer interactions, transactions, comments and complaints
- Administer Reprints/Reposts
- SPARK program management (free copies for organizations)
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Completed accurate and timely subscription, donation and grant transactions in Salesforce to maintain records and support internal audits.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Process orders, subscriptions, and updates that result from direct customer contacts
- Process SPARK program mailings
- Assist with logistics for board meetings and staff-wide meetings and events, as needed
- Assist Audience relations team with necessary research and tools to help them better gain understanding of information we are putting out and information being received
Office Administrative Assistant
Savannah State University
09.2019 - 12.2021
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Identified communication channels to set roadmap to distribute information.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Front Desk Receptionist
Dogtopia
06.2021 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Assistant Manager
Claires
02.2020 - 05.2021
- Interview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Store meetings
- Planograms and floor sets
Justice
STYLE ADVISER, Lane Bryant
01.2018 - 03.2019
- Sister store I simply transferred to
- Greeted customers
- Work cash register
- Floor sets
- Dress mannequins
- Organize and clean store
- Stock and log items.
Justice Style Advisor/ Sales Associate
Counted
06.2015 - 01.2018
- Greeted customers
- Work cash register
- Floor sets
- Dress mannequins
- Organize and clean store
- Stock and log items.
Education
Associate's degree - Mathematics
Savannah State University
Savannah, GA12.2021
Bachelor's degree - Mass Communications
SAVANNAH STATE UNIVERSITY
Savannah, GA12.2021
HIGH SCHOOL DIPLOMA -
North Cobb High School
Kennesaw, GA2015
Skills
- Work Control Processes
- Salesforce
- Customer Engagement
- Operations Tracking
- Microsoft Office / SharePoint
- Survey Methodology
- Project Planning
- Audit / Expense Reporting
- Analysis and Research
- Inventory Management
- Supervising experience
- Administrative Experience
- Analytical Thinking
- Project Restructuring/ management
- Marketing
- Yardi
Timeline
Operations Support Specialist
Yes! Magazine
04.2022 - Current
Front Desk Receptionist
Dogtopia
06.2021 - 11.2021
Assistant Manager
Claires
02.2020 - 05.2021
Office Administrative Assistant
Savannah State University
09.2019 - 12.2021
Justice
STYLE ADVISER, Lane Bryant
01.2018 - 03.2019
Justice Style Advisor/ Sales Associate
Counted
06.2015 - 01.2018
Associate's degree - Mathematics
Savannah State University
Bachelor's degree - Mass Communications
SAVANNAH STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
North Cobb High School
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