Kayla Edeus
New Lenox,IL
Summary
Dynamic hospitality professional with a proven track record, excelling in customer service and conflict resolution. Skilled in training and development, I foster strong relationships and create memorable experiences, ensuring guests feel valued. Committed to enhancing team efficiency and delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Head Hostess/ Server
Fat Rosies Taco and Tequila Bar
Frankfort, IL
03.2021 - 07.2024
- Communicated clearly with managers or leaders to resolve customer complaints in a timely manner.
- Resolved customer complaints and inquiries in a timely manner.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Trained new employees- helped new managers build relationships with employees.
- Advised coworkers on more efficient ways to perform tasks.
- Ensured all guests felt seen and celebrated regardless of the reason for their reservation.
Food and Beverage Worker
Epcot, Walt Disney World
Orlando, FL
01.2024 - 03.2024
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Communicating with coordinators about fellow cast members to ensure the best shape of the team for our day.
- Practiced the 5 Keys: Safety, Courtesy, Show, Efficiency, and Inclusion.
- Created Magical Moments for guests and their families.
Barista
The Hub
Bloomington, Illinois
08.2024 - Current
- Prepare and serve healthy teas, protein shakes, and coffees in a fast-paced environment.
- Deliver excellent customer service to new or returning customers.
- Maintain a clean and organized service bar, restock where and when appropriate, help facilitate different events in and out of the store to gain clientele.
- Have knowledge of the products being sold and how they can benefit a person's health.
Server
Pub II
Normal, Illinois
11.2024 - Current
- Deliver quick, friendly, and fun service in a high volume, fast-paced college bar.
- Manage multiple tables during peak rush hours, while accurately taking food and drink orders, as well as coordinating these orders with the kitchen and the bartenders.
- Assist in training new servers and contributing to the server team as a leader to new hires.
- Build strong customer connections with regulars by delivering personalized and consistently great service.
Education
Bachelor of Arts - Communication, Organizational Leadership, Spanish
Illinois State University
Normal, IL01.2026
Skills
- Customer service
- Training and development
- Relationship building
- Conflict resolution
- Leadership
Languages
Spanish, Proficient
Timeline
Server
Pub II
11.2024 - Current
Barista
The Hub
08.2024 - Current
Food and Beverage Worker
Epcot, Walt Disney World
01.2024 - 03.2024
Head Hostess/ Server
Fat Rosies Taco and Tequila Bar
03.2021 - 07.2024
Bachelor of Arts - Communication, Organizational Leadership, Spanish
Illinois State University
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