Kayla Edgar
Eagan,MN
Summary
Passionate teacher and problem-solver with talents for team building, leading and motivating. I am excellent at developing customer relations, relationship-building skills, in using independent decision-making skills and sound judgment. I am seeking a position in a new industry that emphasizes a team and goal oriented culture. I would like to apply my abilities with growth mindset teams.
Overview
8
8
years of professional experience
Work History
Operational Manager
Dungarvin MN
09.2023 - Current
- Leading direct reports to meet and improve quality for clients
- Development of new team through acquisition transition
- Ensure compliance with state and federal regulations
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
Community Living and Outreach Director
BridgesMN- Hennepin
11.2021 - 09.2023
- Responsible for budget in excess of 10 million dollars annually
- Oversight of client programming development, finance needs and staff training
- Direct responsibility of compliance with state and federal regulations
Regional Director
JEC Miller, Inc.
02.2021 - 11.2021
- Oversaw major operations for 11 residential home settings
- Provided leadership to direct reports and guidance on daily operations, time management, supervisory tasks, and additional training
- Assured programs are in compliance with all applicable Licensure, Certification, and Contract Standards
Staffing Manager
Home Care Assistance of Minneapolis
02.2020 - 03.2021
- Direct oversight for all client schedules ~35-40 totaling approximately 1000 - 1500 weekly staffing hours
- Completed onboarding paperwork for 100+ hires over 6 months with a 50% retention rate
- Set caregiver wages based on 52% profit margins
- Responsible for monthly budget management and maintained at least 52% margin for all months employed
Operational Program Director, Program Manager
Dungarvin MN, LLC
11.2015 - 02.2020
- Managed Multi-site scheduling with 24 hour requirements
- Recruited, Trained, and Promoted growth within teams and across the company
- Processed personnel changes, leaves of absences, and other HR needs for direct reports.
- Managed all day to day functions, budgets, and needs both physical and emotional of ~30 individuals and 5-6 houses.
Education
Bachelor of Arts, Psychology -
Minnesota State University Moorhead
Skills
- Communications
- Empathy
- Business Development
- Budgeting
- Cross-functional Teams
- Strategic Planning
- Attention to Detail
- Decision Making
- Problem Solving
- Conflict Resolution
- Team Leadership
Timeline
Operational Manager
Dungarvin MN
09.2023 - Current
Community Living and Outreach Director
BridgesMN- Hennepin
11.2021 - 09.2023
Regional Director
JEC Miller, Inc.
02.2021 - 11.2021
Staffing Manager
Home Care Assistance of Minneapolis
02.2020 - 03.2021
Operational Program Director, Program Manager
Dungarvin MN, LLC
11.2015 - 02.2020
Bachelor of Arts, Psychology -
Minnesota State University Moorhead
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