Kayla Eiley
Houston,TX
Summary
HIghly-skIlled phlebotomIst wIth 3 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Technologist/ CNA
Pegasus Senior Living
02.2024 - Current
- Enhanced patient care by accurately performing and interpreting laboratory tests in hematology, chemistry, microbiology, and blood bank departments.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Served as a reliable resource for physicians seeking clarification on test results or guidance on appropriate testing strategies for specific patient cases.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Supported needs of 8+ residents under long-term care.
Receptionist
Pegasus Senior Living
02.2024 - Current
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered central telephone system and directed calls accordingly.
- Compiled information from files and research to satisfy information requests.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Corresponded with clients through email, telephone, or postal mail.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Resolved customer problems and complaints.
- Reduced incoming call response time by implementing an effective call routing system.
Manager
Walgreens
09.2023 - 12.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Cross-trained existing employees to maximize team agility and performance.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Security Officer
Securitas
02.2023 - 09.2023
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations
- Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Completed full building and grounds patrols to spot and investigate concerns.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Phelbotomist
HCA Houston Healthcare
03.2022 - 06.2022
- Preparing patients before drawing blood
- Explaining blood draw procedures to patients and answering any questions about the process
- Following all health and safety protocols and procedures to maintain sanitary work areas
- Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes
- Verifying patient information and labeling blood samples properly
- Accurately updating patient information in the organization's database
- Helping nervous or frightened patients remain calm during blood draws
- Working with supervising Physicians and following their directions at all times.
- Developed and implemented strategies to improve phlebotomy processes.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Phlebotomist
Evins Medical Staffing
03.2021 - 01.2022
- Preparing patients before drawing blood
- Explaining blood draw procedures to patients and answering any questions about the process
- Following all health and safety protocols and procedures to maintain sanitary work areas
- Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes
- Verifying patient information and labeling blood samples properly
- Accurately updating patient information in the organization's database
- Helping nervous or frightened patients remain calm during blood draws
- Working with supervising Physicians and following their directions at all times.
Phlebotomist
Bitcare Technologies
12.2020 - 02.2021
- Preparing patients before drawing blood
- Explaining blood draw procedures to patients and answering any questions about the process
- Following all health and safety protocols and procedures to maintain sanitary work areas
- Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes
- Verifying patient information and labeling blood samples properly
- Accurately updating patient information in the organization's database
- Helping nervous or frightened patients remain calm during blood draws
- Working with supervising Physicians and following their directions at all times.
Education
Certification in Phlebotomy -
North Lake College
Irving, TX10.2020
High School Diploma -
Gautier High School
Gautier, MS01.2018
Skills
- Strong communication skills
- Experience with children
- Excellent multi-tasker
- Venipuncture
- Patient Care
- Phlebotomy
- EMR Systems
- Infection Control Training
- Hospital Experience
- Medical Records
- Experience Administering Injections
- Medical Terminology
- Laboratory Experience
- Equipment Operation
- Urinalysis processing
Certification
Certified Phlebotomy Technician
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Technologist/ CNA
Pegasus Senior Living
02.2024 - Current
Receptionist
Pegasus Senior Living
02.2024 - Current
Manager
Walgreens
09.2023 - 12.2023
Security Officer
Securitas
02.2023 - 09.2023
Phelbotomist
HCA Houston Healthcare
03.2022 - 06.2022
Phlebotomist
Evins Medical Staffing
03.2021 - 01.2022
Phlebotomist
Bitcare Technologies
12.2020 - 02.2021
Certification in Phlebotomy -
North Lake College
High School Diploma -
Gautier High School
Certified Phlebotomy Technician
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