Kayla El-amin
Sam’s New and Used Tires
Midlothian,VA
3
years of professional experience
Organized and punctual individual with experience in customer relations and cleaning services. Known for effective communication and collaboration, aiming to leverage skills in a dynamic role to enhance customer satisfaction and operational efficiency.
Work History
Receptionist
1 Year 8 Months- Managed front desk operations, ensuring prompt service and customer satisfaction.
- Scheduled appointments and coordinated tire services for efficient workflow.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with inquiries regarding tire selection and maintenance.
- Maintained organized filing system for customer records and service history.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Cleaning Crew Member
1 Year 3 Months- Cleaned and sanitized restrooms, break rooms, and common areas to maintain hygiene standards.
- Operated floor cleaning equipment to ensure thorough cleaning of various surfaces.
- Restocked supplies and organized cleaning materials for efficient workflow.
- Assisted team members in deep-cleaning projects and special events as needed.
- Followed safety protocols and guidelines to ensure a safe working environment.
- Reported maintenance issues and necessary repairs to management promptly.
Education
No Degree
Skills
Time management
Telephone skills
Customer/Client relations
Calm demeanor
Positive and professional
Problem-solving
Customer service
Punctual and reliable
Conflict resolution
Basic math
Greeting and seating clients
Cleaning and sanitizing
Team collaboration
Patience and empathy
Cash handling
Multitasking and organization
Clear communication
Timeline
Receptionist
Sam’s New and Used Tires
02.2025 - CurrentRead More
Cleaning Crew Member
Imani Enterprises
10.2023 - 01.2025Read More
Midlothian High School
No Degree
Read More