Jira
Kayla Elizondo
Marketing
Austin,TX
Summary
Dynamic and results-driven Culture Engagement Manager with over 2 years of experience in fostering a positive and inclusive workplace culture. Adept at designing and implementing strategic initiatives that enhance employee engagement, drive organizational change, and promote a collaborative environment. Proven track record in developing and executing programs that align with company values and goals, leading to increased employee satisfaction and retention. Skilled in communication, leadership, and project management, with a passion for creating a thriving workplace where employees feel valued and motivated.
Overview
10
10
years of professional experience
Work History
Culture Engagement Manager
Onnit Labs
6 2022 - Current
- Spearheaded planning and execution of monthly company-wide events and coordinated team-specific gatherings within budget constraints.
- Provided dedicated support for executive team.
- Maintained master company calendar.
- Manage procurement and restocking of office supplies, snacks, and beverages.
- Cultivated and managed vendor relationships, negotiating contracts, and overseeing service quality.
- Managed office renovation projects, overseeing timelines and deliverables for successful completion
- Consistently communicated with entire company, ensuring regular updates and information dissemination.
- Coordinated with design and media teams to develop high-quality creative assets.
- Data Asset Management.
- Increased AOS results by 30 points.
- Evaluated post-engagement performance data to identify areas for improvement and implement strategies to enhance future engagements'' quality and effectiveness.
Customer Experience Associate
Onnit Labs
10.2020 - 04.2022
- Managed high call volume and tickets through Zendesk, maintaining professional demeanor and ensuring timely resolution of issues.
- Managed over 15 emails and 45 phone calls a day
- Respond to and handle customer reviews through Bazaarvoice platform.
- Maintained up-to-date knowledge of company offerings to provide relevant recommendations based on client needs.
- Manage claims processing for FedEx, ensuring timely resolution and documentation.
- Managed customer invoicing and addressed specialty tasks as assigned by management.
- Worked diligently toward meeting or exceeding KPIs related to average handle time, first call resolution, and overall customer satisfaction scores.
Fulfillment Supervisor
Onnit Labs
Austin, TX
03.2019 - 10.2020
- Implement quality control practices in line with c-GMP protocol.
- Played instrumental role in achieving on-time delivery goals through careful planning and execution of daily tasks and responsibilities.
- Trained and coached direct reports in job duties and ensured a safe work environment.
- Worked closely with customer service to maintain customer satisfaction.
- Managed and approved direct reports' PTO requests through HR software.
- Led continuous improvement initiatives to optimize workflows and increase overall productivity within the department.
Apparel Fulfillment Manager
Onnit Labs
06.2016 - 03.2019
- Utilize computer programs to carefully track inventory and implement inventory control strategies
- Kept meticulous track of inventory via database systems
- Manage communication with prospective vendors and solicit apparel garment and textile samples
- Oversee quality assurance communications between vendors and purchasing department
- Assist with conflict resolution and negotiations on product inspection and development timelines
- Conducted training of personnel on apparel inventory control procedures and policy.
- Enhanced warehouse organization with focus on space optimization and product accessibility.
Fulfillment Associate
Onnit Labs
Austin, TX
06.2014 - 06.2016
- Inspect products for defects and damages.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Pre-assembled containers to be easily selected by packing associates.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
Education
Some College (No Degree) - Psychology
Blinn College
Brenham, TX 05.2001 -
Some College (No Degree) - Psychology
Austin Community College
Austin, TX 05.2001 -
Skills
Administrative Assignments
Software
MS365 Suite
Google Workspace
Asana
Confluence
Data Asset Management
Timeline
Customer Experience Associate
Onnit Labs
10.2020 - 04.2022
Fulfillment Supervisor
Onnit Labs
03.2019 - 10.2020
Apparel Fulfillment Manager
Onnit Labs
06.2016 - 03.2019
Fulfillment Associate
Onnit Labs
06.2014 - 06.2016
Some College (No Degree) - Psychology
Blinn College
05.2001 -
Some College (No Degree) - Psychology
Austin Community College
05.2001 -
Culture Engagement Manager
Onnit Labs
6 2022 - Current
Similar Profiles
Angela SandersAngela Sanders
Social Media Associate at ONNIT LabsSocial Media Associate at ONNIT Labs
Margaret CunninghamMargaret Cunningham
Social Media Community Manager at Onnit LabsSocial Media Community Manager at Onnit Labs
Angela SandersAngela Sanders
Social Media Associate (FLEX) at Onnit LabsSocial Media Associate (FLEX) at Onnit Labs
Sadia AhmedSadia Ahmed
Teacher at Green Flag Public SchoolTeacher at Green Flag Public School
Tatiana T. TorresTatiana T. Torres
Senior Enlisted Advisor at U. S. Navy, Recruit Training CommandSenior Enlisted Advisor at U. S. Navy, Recruit Training Command