Kayla Elkin
Customer Service Specialist
Zephyrhills,FL
Summary
Experienced with over 10 years of experience in customer service and medical history. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Defy Medical
Tampa, FL
04.2022 - Current
- Explained plans for treatment and payment options.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Took copayments and compiled daily financial records.
- Compiled and reviewed medical charts.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
Server
Sonny's BBQ
Zephyrhills, FL
04.2017 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server, Shift Leader
Denny's
Syracuse, NY
09.2012 - 08.2017
- Monitored employee actions for safety, sanitation and general health-code compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Created incentive programs and contests to support and award top performers.
Education
Associate of Arts - Psychology
Cayuga County Community College
Auburn, NY05.2015
High School Diploma -
G Ray Bodley High School
Fulton, NY06.2013
Skills
- Excellent computer skills (Microsoft word, AdvancedMD)
- Gathering information from patients/customers
- Call transfers, online phone system
- Operational requirements
- Administrative and Office Support
- Inbound/Outbound calling
- Time management, multitasking and organization skills
- Outstanding customer service and problem solving
- Uphold standards met by company policies and procedures
- Ability to work individually and as part of a team
- Reliability and Dedication
- 50 WPM Typing Speed
Timeline
Patient Service Representative
Defy Medical
04.2022 - Current
Server
Sonny's BBQ
04.2017 - Current
Server, Shift Leader
Denny's
09.2012 - 08.2017
Associate of Arts - Psychology
Cayuga County Community College
High School Diploma -
G Ray Bodley High School
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