Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Elkin

Brandon,US

Summary

Hands on experience of customer service, successful trustable client relationships. Recognized for quality customer service, marketing for brand and team building exercises to see success. Capable of handling high-volume calls and email correspondence Excellent teamwork and collaborating skills Constantly have a positive attitude to make the next day better than the last.

Overview

13
13
years of professional experience

Work History

Quality Control Specialist

Defy Medical
06.2023 - Current
  • Ensured objective evaluation of medication and compliance quality.
  • Monitored trends and deviations in changes among pharmacies and medications available.
  • Ensured objective evaluation of medication, lab requisition and compliance accuracy.
  • Increased awareness of quality issues.
  • Performed continuous monitoring of the patient inquiries with pharmacies via OutLook email
  • Resolved quality incidents with pharmacy/patient issues
  • Organization of daily work requiring further insight before resolution
  • Worked closely with pharmacies to ensure accurate information for patients
  • Completing assigned daily tasks in a timely manner as well as other responsibilities
  • Advanced numbers of reviewing prescriptions daily
  • Completes daily emails of follow ups with pharmacies via OutLook email for patient inquiries.


Waitress

Sonny’s
12.2017 - Current
  • Ensured a smooth flow of service.
  • Reduced table turnover time.
  • Maintained service speed.
  • Earning high marks in friendliness.
  • Ensured team readiness.
  • Coordinated with chefs.
  • Upsold daily specials.
  • Handled special requests.
  • Reported daily sales to management.
  • Met company standards for cleanliness.
  • Demonstrated customer service excellence.
  • Utilized [POS System] proficiently.
  • Resolved guest complaints with professionalism.
  • Used technology-driven order-taking processes.
  • Maintained consistent praise from coworkers and supervisors.
  • Showcased strong leadership skills.

Patient Services Representative

Defy Medical
04.2022 - 06.2023
  • Ensured compliance with records, organization and client personal information.
  • Resolved issues over a 24-48 business hour timeframe.
  • Ensured timely resolution of escalated claims.
  • Ensured compliance with HIPAA standards.
  • Responsible for financial payments, payment methods and scheduling orders to be dispensed.
  • Improved critical care compliance.
  • Implemented timely follow-ups and reminders.
  • Indexed and scanned health records.
  • Processed payments and handled patient financial information accordingly
  • Improved patient flow efficiency.
  • Optimized patient satisfaction processes.

Waitress

Denny’s
05.2012 - 08.2017
  • Reduced table turnover time.
  • Maintained service speed.
  • Ensured team readiness.
  • Coordinated with chefs.
  • Upselling seasonal product
  • Meeting expectations to increase sales, suggesting add-ons and
  • Reported daily sales to management.

Education

Associate of Science -

Cayuga Community College
Fulton, NY
01.2015

Skills

  • Documentation review, data interpretation
  • Exceptional customer service
  • High volume environments
  • Social media marketing for company knowledge and company branding
  • Advanced client relationships; trustworthy, intelligent of company, culture sensitivity
  • Management of customer relations, inquiries and concerns

Timeline

Quality Control Specialist

Defy Medical
06.2023 - Current

Patient Services Representative

Defy Medical
04.2022 - 06.2023

Waitress

Sonny’s
12.2017 - Current

Waitress

Denny’s
05.2012 - 08.2017

Associate of Science -

Cayuga Community College

Similar Profiles

CREATE PROFILE