Kayla Elliott
Westbrook
Summary
Adept at fostering customer relationships and enhancing operational efficiency, I leveraged my problem-solving skills and operations leadership at Smithland Pet and Garden to significantly boost customer satisfaction. My expertise in customer service and team collaboration has consistently resulted in improved business outcomes.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
Work History
Nail Technician
Waters Edge
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Keyholder
Smithland Pet and Garden
04.2021 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
Server/host/busser
Tea Kettle Restaurant
08.2017 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Esthetician License - Esthetics
River Valley Esthetics Institute
Deep River, CT01.2025
Nail Technician License - Nail Technician
River Valley Esthetics Institute
Deep River Ct04.2023
Associates - Criminology
Middlesex Community College
Middletown CT05.2020
Skills
- Customer service
- Time management
- Problem-solving skills
- Relationship building
- Team collaboration
- Verbal and written communication
- Operations leadership
- Training and coaching
Timeline
Keyholder
Smithland Pet and Garden
04.2021 - Current
Server/host/busser
Tea Kettle Restaurant
08.2017 - 04.2021
Nail Technician
Waters Edge
Esthetician License - Esthetics
River Valley Esthetics Institute
Nail Technician License - Nail Technician
River Valley Esthetics Institute
Associates - Criminology
Middlesex Community College
Similar Profiles
Kevin PalmerKevin Palmer
Dietary Aide at Waters EdgeDietary Aide at Waters Edge
Pasindu GunasekeraPasindu Gunasekera
Industrial Trainee at Waters EdgeIndustrial Trainee at Waters Edge
Pierson PricePierson Price
Event Coordinator at Waters EdgeEvent Coordinator at Waters Edge