Kayla Engel
Bismarck,ND
Summary
Dynamic Patient Access Representative with a proven track record at Sanford Health, excelling in insurance verification and patient education. Recognized for enhancing patient satisfaction through empathetic communication and efficient appointment scheduling. Adept at navigating healthcare systems, fostering teamwork, and implementing process improvements that streamline operations and elevate care quality.
Diligent [Desired Position] with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Dependable [Job Title] serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Sanford Health
07.2024 - Current
- Facilitated patient check-in processes to enhance operational efficiency and improve patient experience.
- Managed appointment scheduling using electronic health record systems to ensure accurate data entry.
- Collaborated with healthcare teams to resolve patient inquiries and streamline access to services.
- Educated patients on insurance verification processes, promoting understanding of coverage options.
- Assisted in the development of training materials for new hires, fostering a knowledgeable workforce.
- Monitored patient flow during peak hours, optimizing resource allocation and minimizing wait times.
- Implemented feedback mechanisms to gather patient input, contributing to service improvement initiatives.
- Coordinated communication between departments to facilitate timely resolution of patient issues and requests.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Improved operational efficiency, organizing patient documentation and streamlining access to information.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic-wide.
CMA
Maple View Memory Care
12.2023 - 04.2024
- Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Facilitated continuity of care through timely coordination of referrals to specialists or other healthcare providers as directed by the attending physician.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Equipped patients with assistance required for basic care.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
- Maintained a clean and safe clinical environment through diligent sterilization of medical equipment and adherence to infection control protocols.
- Obtained client medical history, medication information, symptoms, and allergies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient pulse oximetry.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
CMA
Skin Win Dermatology
09.2023 - 11.2023
- Collaborated with multidisciplinary teams to facilitate comprehensive patient care and improve outcomes.
- Trained new staff on clinical protocols and office procedures, fostering a collaborative work environment.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
CMA
Sanford Health
09.2021 - 09.2023
- Assisted healthcare providers with patient examinations and procedures to enhance care delivery.
- Maintained accurate patient records in electronic health systems, ensuring compliance with regulations.
- Educated patients on treatment plans and medication administration to improve understanding and adherence.
- Coordinated patient appointments and follow-ups to optimize clinic workflow and reduce wait times.
- Conducted routine laboratory tests and prepared specimens for analysis, ensuring quality control standards were met.
- Supported inventory management by monitoring supplies and placing orders as necessary for operational efficiency.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient care by efficiently updating and maintaining electronic health records.
Education
High School Diploma -
CENTER STANTON
Center, NDSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- EMR
- Team collaboration
- Money handling
- Quality assurance
- Relationship building
- Flexible schedule
- Insurance billing
- Eligibility determination
- Conflict resolution
- Payment processing
- Patient education
- Information collection
- Registration management
- Work quality evaluation
- System updating
- Call screening
- Team leadership
- Referral coordination
Timeline
Patient Access Representative
Sanford Health
07.2024 - Current
CMA
Maple View Memory Care
12.2023 - 04.2024
CMA
Skin Win Dermatology
09.2023 - 11.2023
CMA
Sanford Health
09.2021 - 09.2023
High School Diploma -
CENTER STANTON