Summary
Overview
Work History
Education
Skills
Websites
Timeline
Barista
Kayla Erickson

Kayla Erickson

Denver,CO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Learning Ambassador

Amazon.com, Inc.
03.2022 - Current
  • Supported new hires in use of technology to enhance their learning while in training.
  • Assessed new hire needs to determine appropriate level of required support.
  • Offered feedback to managers and learning coordinator to effectively address new hire needs.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently lifted materials weighing as much as 50 pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Client Services Manager

BAYADA Home Health Care
01.2021 - 02.2022
  • Successfully managed 30+ healthcare personnel with varying doctoral degrees to meet client satisfaction .
  • Developed new employees and on-going performance assessment of current employees.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • EPIC and other EHR use to review medical records and coordinate care
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance and service goals and held associates accountable for individual performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Care Manager

Camellia Place
03.2020 - 01.2021
  • Successfully increases sales revenue by assisting in increasing care levels as needed.
  • Managed over 50+ employees, both salaried and hourly.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and resident satisfaction.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality resident care.
  • Maintained detailed records in compliance with company standards and regulations.
  • Maintained network of community resources to provide most comprehensive support services possible to residents.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Successfully negotiated residents contract renewals to create increased revenue.

Assisted Living Manager

Camellia Place
10.2018 - 03.2020
  • Trained newly hired Medication Aids and maintained routine training to eliminate medication errors.
  • Increased employee retention
  • Increased customer satisfaction
  • Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
  • Worked in fast-paced environment with competing demands for time and attention.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Discussed medical histories with patients in effort to provide most effective care advice.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Collaborated with executive director to maintain daily operations.
  • Led, directed and motivated others to innovate and excel.
  • Implemented successful healthcare programs through professionalism, quality of care, medical teaching and resident satisfaction.
  • Scheduled appointments, managed transportation and verified family awareness.
  • Created customized care plans, working with care staff and families to assess and meet individual needs.

Operations Manager

Camellia Place
01.2018 - 10.2018
  • Developed and implemented strategies to maximize customer satisfaction.
  • Devised processes to boost long-term business success and increase profit levels.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Observed operations staff and kept employees compliant with company policies and procedures by communication concerns to supervisor.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Trained new employees on proper protocols and customer service standards.
  • Updated and resolved incidents and managed communication to all parties regarding incident.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Caregiver

Camellia Place
09.2016 - 01.2018
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded status and duties completed in logbooks for management.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Built strong relationships with residents to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Clinical Partner

Wellstar Kennestone Hospital, IMCU
08.2015 - 01.2018
  • Documented patient information and care activities in electronic health record.
  • Delivered high-quality care to critical care patients in hospital facility.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Equipped patients with assistance required for basic care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Followed comprehensive clinical protocols to safeguard patient safety.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Education

BBA - Business Administration

Reinhardt University
Waleska, GA
05.2020

Associate of Applied Science - Healthcare Management

Chattahoochee Tech College
Marietta
05.2018

Skills

  • Business Development Understanding
  • Senior Leadership Support
  • Microsoft Office
  • Customer Relations
  • Report Preparation
  • Staff Training
  • Multi-Line Telephone Operation
  • Recordkeeping Strengths
  • Document Control
  • Problem-Solving Ability
  • Managing Multiple Tasks
  • Prioritization

Timeline

Learning Ambassador

Amazon.com, Inc.
03.2022 - Current

Client Services Manager

BAYADA Home Health Care
01.2021 - 02.2022

Care Manager

Camellia Place
03.2020 - 01.2021

Assisted Living Manager

Camellia Place
10.2018 - 03.2020

Operations Manager

Camellia Place
01.2018 - 10.2018

Caregiver

Camellia Place
09.2016 - 01.2018

Clinical Partner

Wellstar Kennestone Hospital, IMCU
08.2015 - 01.2018

BBA - Business Administration

Reinhardt University

Associate of Applied Science - Healthcare Management

Chattahoochee Tech College

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Kayla Erickson