Kayla Ervin
Rome
Summary
Accomplished human resources professional with 11+ years of proven experience in personnel administration, organizational support, and process improvement, gained through a distinguished career in the U.S. Army. Known for delivering executive-level administrative support and managing HR operations for large teams in high-pressure environments. Holds an active Secret Security Clearance and brings advanced proficiency in Microsoft Office, communication, and time management. Recognized for building strong cross-functional relationships, and consistently exceeding performance expectations. Currently pursuing a bachelor’s degree in human resource management, and committed to applying mission-focused discipline, adaptability, and strategic HR acumen to contribute effectively to a dynamic civilian workforce.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personnel Administrative Sergeant
United States Army (Active Duty)
Bethesda
04.2022 - Current
- Provided HR support for over 400 employees, assisting with onboarding, benefits, personnel updates, and general employee needs.
- Maintained accurate employee records, including leave, transfers, travel, and pay adjustments, using internal HR systems.
- Coordinated employee recognition and promotion processes, including submitting award recommendations and organizing promotion events.
- Improved onboarding and offboarding procedures, helping new hires integrate quickly and ensuring smooth transitions for departing staff.
- Implemented efficient HR policies and filing systems, improving employee satisfaction and making administrative processes more effective.
- Planned and facilitated employee training sessions, supporting professional development and workplace readiness.
- Collaborated with department managers to identify hiring needs and develop recruitment strategies, accelerating the hiring of qualified candidates.
- Ensured compliance with employment laws and company policies by conducting internal audits and updating HR procedures.
- Monitored attendance, performance, and employee concerns, addressing issues in a timely and professional manner.
- Delivered compliance training and maintained documentation, reducing risk and supporting a legally sound workplace.
Human Resource Sergeant
United States Army (Active Duty)
Fort Jackson, Columbia
08.2018 - 04.2022
- Managed HR operations and personnel records for over 400 employees in a high-volume training environment, ensuring accuracy in leave, payroll, awards, and readiness documentation.
- Supervised and trained a three-person HR team, increasing productivity by 85% through hands-on development, task oversight, and mentorship.
- Led the implementation of a new HR and payroll system (HRIS equivalent), streamlining data management and improving overall personnel processing efficiency.
- Delivered onboarding briefings on payroll and administrative procedures to over 8,000 new employees across 12 training cycles.
- Processed 100+ employee awards and 75+ personnel actions, supporting timely recognition and documentation compliance.
- Oversaw mailroom operations and logistics, achieving commendable inspection results in four internal audits through strong organizational and compliance practices.
- Served as the primary liaison between HR and legal departments, coordinating administrative support for investigations, disciplinary actions, and separation procedures.
Executive Administrative Assistant
United States Army (Active Duty)
Kaiserslautern
03.2015 - 08.2018
- Provided administrative and HR support for a staff of over 300 employees, including new hire onboarding, travel coordination, and processing relocation and separation paperwork.
- Managed employee recognition and promotion documentation, ensuring accuracy and on-time submission to support employee development and engagement.
- Designed and implemented an internal tracking system for awards and recognition, including acknowledgments for civilian staff and external partners, improving workflow efficiency.
- Maintained up-to-date employee files in a digital records system (HRIS equivalent), including emergency contact details, dependent information, and compliance-related documentation.
- Coordinated promotion review preparation by compiling and verifying employee files, helping facilitate fair and timely advancement decisions.
- Prepared reports and presentations for leadership during high-profile organizational initiatives, while also coordinating incident reporting and follow-up with medical support teams.
- Known for strong initiative, problem-solving skills, attention to detail, and the ability to handle critical tasks effectively in fast-paced environments.
Human Resource Specialist
United States Army Reserves
Fort Drum
10.2013 - 02.2017
- Maintained and updated confidential personnel records for both enlisted and officer staff, ensuring compliance with federal regulations and organizational policies.
- Processed documentation for employee recognition, promotions, separations, and other administrative actions with accuracy and attention to procedural requirements.
- Established and managed temporary administrative support centers during off-site training events to ensure continued HR operations and service delivery.
- Monitored workforce attendance and maintained real-time personnel accountability reports to support leadership decision-making in high-paced environments.
- Managed sensitive incident reporting, employee recognition documentation, and status updates to ensure continuity of HR functions during remote operations.
- Coordinated transportation logistics and maintained readiness tracking during training events simulating large-scale organizational deployments.
- Ensured organizational readiness by maintaining up-to-date employee files, including medical, legal, and training certifications for operational compliance.
- Delivered comprehensive HR support during weekend training periods, frequently acting as the primary administrator for all personnel-related inquiries and actions.
Medical Imaging File Clerk
Rome Memorial Hospital
Rome
01.2014 - 01.2017
- Confirmed patient appointments and ensured receipt of all relevant medical imaging records prior to scheduled visits to support timely and accurate diagnostic services.
- Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Maintained patient confidentiality by upholding strict adherence to data privacy regulations and guidelines.
Education
Associate of Arts - General Studies
Columbia Southern University
Orange Beach, AL07.2024
Basic leader’s development course (BLC) -
3rd Battalion, 218th Regiment
Eastover, SC12.2020
Human Resource Military Occupation Specialty (42A) - Human Resources Training
369th Adjutant General Battalion
Fort Jackson, SC07.2014
Early Childhood Education - Early Childhood Education
Madison Oneida Boces
Verona, NY06.2012
High School Diploma -
Rome Free Academy
Rome, NY06.2012
Bachelor of Science - Human Resource Management
Columbia Southern University
Orange Beach, ALSkills
- Human Resources Operations: personnel records management, payroll and leave processing, awards, and promotions coordination
- Employee lifecycle support: onboarding, offboarding, orientation, and personnel system updates
- Customer service: effective communication, issue resolution, and service delivery for large employee populations
- Administrative support: travel documentation, file management, correspondence, calendar coordination
- Leadership and supervision: team leadership, task delegation, mentorship, and performance counseling
- Training and development: SOP creation, peer training, instructional briefings, and HR systems coaching
- Compliance and audit preparation: file accuracy, promotion board readiness, inspection compliance
- Time management: multitasking, prioritization, deadline-driven execution in fast-paced settings
- Technical proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Apple platforms (iPad, iPhone)
- Confidentiality and data security: handling of sensitive personal data in accordance with privacy standards
Certification
- ATLS Course Coordinator (2025)
- Unit Deterrence Leader (2024)
- Equal Opportunity Leader (2023)
Timeline
Personnel Administrative Sergeant
United States Army (Active Duty)
04.2022 - Current
Human Resource Sergeant
United States Army (Active Duty)
08.2018 - 04.2022
Executive Administrative Assistant
United States Army (Active Duty)
03.2015 - 08.2018
Medical Imaging File Clerk
Rome Memorial Hospital
01.2014 - 01.2017
Human Resource Specialist
United States Army Reserves
10.2013 - 02.2017
Associate of Arts - General Studies
Columbia Southern University
Basic leader’s development course (BLC) -
3rd Battalion, 218th Regiment
Human Resource Military Occupation Specialty (42A) - Human Resources Training
369th Adjutant General Battalion
Early Childhood Education - Early Childhood Education
Madison Oneida Boces
High School Diploma -
Rome Free Academy
Bachelor of Science - Human Resource Management
Columbia Southern University
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