Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Espinal

Hoschton ,GA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Lead Server/ Bartender

Harpoon Henry's Seafood Restaurant
03.2018 - 12.2024
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Bartender Shift Manager

Break N Run Billiards
07.2014 - 11.2016
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.

Education

Bachelor of Science - Business Management

Southern New Hampshire University
Online
05-2026

Associate of Science - Business Administration

College of The Desert
Palm Desert, CA
05-2019

Skills

  • High volume dining
  • Liquor, wine, and food service
  • POS system operations
  • Proficient in mixology
  • Knowledgeable in ABC, health code and food safety regulations
  • Outstanding customer service and engaging personality

Timeline

Lead Server/ Bartender

Harpoon Henry's Seafood Restaurant
03.2018 - 12.2024

Bartender Shift Manager

Break N Run Billiards
07.2014 - 11.2016

Bachelor of Science - Business Management

Southern New Hampshire University

Associate of Science - Business Administration

College of The Desert

Similar Profiles

CREATE PROFILE