Kayla Estrada
Heber,CA
Summary
Highly motivated individual with passion for helping others. Experienced leading projects and working with diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow. Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pet Sitter
Neighbors House
04.2023 - 04.2023
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Catering Staff Member
SHS Culinary-Athletic Directors Luncheon
01.2023 - 01.2023
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Ensured timely food preparation and delivery for seamless event execution.
- Collaborated with team members to create memorable experiences for clients and guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
Food Waiter
Imperial Valley Food Bank-Harvest Bowl Fundraiser
10.2021 - 10.2021
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
Animal Shelter Volunteer
Humane Society
11.2019 - 11.2019
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Volunteer
Petco
09.2017 - 09.2017
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Enhanced community awareness of shelter programs and events through active participation in outreach activities.
- Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.
Education
No Degree - Biology
Imperial Valley College
Imperial, CA2025
High School Diploma -
Southwest High School
El Centro, CA06.2023
Skills
- Schedule Coordination
- Client Engagement and Assistance
- Pet Sitting
- Customer service focus
- Care Plan Adherence
- Meal Preparation
- Animal Safety
- Animal Fostering
- Food Preparation
- Table Setting
- Multitasking Abilities
- Time Management
- Food Safety Knowledge
Certification
- Certified Culinary Arts II, IVROP - 2022-2023
- Veterinary Medical Applications, Elanco - 2022-2023
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Pet Sitter
Neighbors House
04.2023 - 04.2023
Catering Staff Member
SHS Culinary-Athletic Directors Luncheon
01.2023 - 01.2023
Food Waiter
Imperial Valley Food Bank-Harvest Bowl Fundraiser
10.2021 - 10.2021
Animal Shelter Volunteer
Humane Society
11.2019 - 11.2019
Volunteer
Petco
09.2017 - 09.2017
No Degree - Biology
Imperial Valley College
High School Diploma -
Southwest High School