Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Evangelista

Kea‘au,HI

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with team to ensure operational and service excellence.

Overview

8
8
years of professional experience

Work History

Office Manager/ Photo Booth Supervisor

Tracey Lyn Photography & Brio Photo Booth Co.
03.2022 - Current
  • Communicate through email, phone and in-person with clients (individuals, hotels, wedding planners, etc.) for booking events and provide information and pricing on our specific services.
  • Create job worksheets, invoices and questionnaires for individual events.
  • Use Adobe Photoshop to create customized layouts for each event, working with clients vision and theme.
  • Program photobooth for weekly events. Working with 3 different types of booths (print booths, digital booths, 360 booths) keeping them up to date and correctly calibrated for hundreds of events per year.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Create monthly schedules for our employees.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Maintained strict confidentiality of all payroll information and records.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing weekly and avoided errors to keep employees paid accurately and on time.
  • Offload photos from booths following events, then uploading and sharing through an online gallery with clients.
  • Occasionally operate photo booths as an attendant if there are callout's or unavailable employees for specific dates.

Photo Booth Attendant

Brio Photo Booth Co.
04.2018 - 03.2022
  • Transported photo booths to venues and safely unloaded backdrops and props.
  • Adjusted lighting and camera focus to promote high-quality photos.
  • Kept photo booths and props clean and neat before and during events.
  • Attended numerous weddings, parties, fundraisers and festivals with repeat positive feedback and numerous referrals.
  • Assisted guests with booth instructions and operation, answering questions and delivering personable service.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
  • Engaged customers by suggesting fun poses and interacting with guests in fun ways.
  • Utilized photobooth softwares to access devices and troubleshoot common issues.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Office Assistant

Tracey Lyn Photography
04.2018 - 03.2022
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • File and document finances in Google spreadsheets and excel.
  • Packing photo orders and assist on photoshoots when necessary.

Softlines Sales Associate

Target
08.2017 - 04.2018
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Retail Sales Associate

Michael Kors
05.2017 - 07.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Barista

Honolulu Coffee Company
07.2016 - 06.2017
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Seasonal Courtesy Clerk

KTA Super Store
11.2015 - 01.2016
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.

Education

No Degree - Phlebotomy & CNA Certification Classes

Kalani Medical
Waimea, HI
2017

High School Diploma -

Waiakea High School
Hilo, HI
2016

Skills

  • Administrative Support
  • Office Management
  • Employee Supervision
  • Bookkeeping
  • Supply Management
  • Billing
  • Data Entry
  • Customer Service
  • Excellent Multi-Tasking Ability
  • Clerical Support

Timeline

Office Manager/ Photo Booth Supervisor

Tracey Lyn Photography & Brio Photo Booth Co.
03.2022 - Current

Photo Booth Attendant

Brio Photo Booth Co.
04.2018 - 03.2022

Office Assistant

Tracey Lyn Photography
04.2018 - 03.2022

Softlines Sales Associate

Target
08.2017 - 04.2018

Retail Sales Associate

Michael Kors
05.2017 - 07.2017

Barista

Honolulu Coffee Company
07.2016 - 06.2017

Seasonal Courtesy Clerk

KTA Super Store
11.2015 - 01.2016

No Degree - Phlebotomy & CNA Certification Classes

Kalani Medical

High School Diploma -

Waiakea High School

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Kayla Evangelista