Kayla Evans
Montclair
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor Security Officer
St. Moritz
01.2025 - Current
- Lead, train and supervise security personnel
- Schedule shifts and assign duties
- Ensure security teams and staff adhere to company policies, safety regulations and security procedures
- Oversee daily operations, respond to incidents and conduct patrols and inspections
- Enhanced overall security by implementing new surveillance systems and access control measures.
Security Officer
Sunstates Security
10.2023 - 12.2024
- Check identification, verify authorization and manage entry and exit points to the property
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Respond promptly to alarms, disturbances and emergencies
- Complete reports by recording observations, information, occurrences, and surveillance activities
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Security Officer
Allied Universal
04.2023 - 10.2023
- Secure premises and personnel by patrolling property, monitoring surveillance equipment and access points
- Investigate security breaches, incidents, and other alarming behavior
- Control traffic by directing drivers
- Complete reports by recording observations, information, occurrences, and surveillance activities
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Sales Supervisor
Marshall Retail Group
09.2022 - 03.2023
- Arrange items on store racks and shelves
- Ensure accurate pricing, help shoppers locate merchandise as well as handle customer inquiries
- Oversee daily operations of store which include product availability and pricing
- Manage staff and control finances.
- Responsible for training new employees and shift management
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Call Center Representative
Navient
02.2021 - 09.2021
- Answer high volume inbound calls from state consumers on the COVID-19 Virus
- Record information in the online, secure client management system
- Register consumers for the vaccination and schedule appointments
- Report appropriate information to leadership to assist with decision making, situational awareness and appropriate interventions to control outbreaks
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Aircraft Cleaner
Prime flight
06.2017 - 03.2020
- Removed all trash from aircraft
- Cleaned and restocked all lavatories
- Cleaned all seats, tray tables and replaced soiled magazines
Warehouse Associate
Amazon Fresh
10.2016 - 05.2017
- Cleaned produce and prepared for shipping
- Responsible for the proper stocking and rotation of merchandise in the produce department
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Crew Member
Dunkin Donuts
12.2014 - 09.2016
- Interact with customers in a pleasant manner daily
- Follow food safety procedures
- Issued receipts, refunds, credits or change due to customer
Education
High School Diploma -
01.2014
Skills
- Physical security
- Access control
- Investigation techniques
- Security management
- Team leadership
- Skilled in conflict resolution
- Incident management
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
Certification
2023-SORA license
Timeline
Supervisor Security Officer
St. Moritz
01.2025 - Current
Security Officer
Sunstates Security
10.2023 - 12.2024
Security Officer
Allied Universal
04.2023 - 10.2023
Sales Supervisor
Marshall Retail Group
09.2022 - 03.2023
Call Center Representative
Navient
02.2021 - 09.2021
Aircraft Cleaner
Prime flight
06.2017 - 03.2020
Warehouse Associate
Amazon Fresh
10.2016 - 05.2017
Crew Member
Dunkin Donuts
12.2014 - 09.2016
High School Diploma -
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