Kayla Eyerly
Bridgman
Summary
Experienced with coordinating administrative tasks and managing office communications. Utilizes organizational skills and attention to detail to streamline departmental operations. Knowledge of supporting team projects and adapting to dynamic work environments.
Overview
5
5
years of professional experience
Work History
Program Specialist
Region IV Area Agency On Aging
02.2024 - Current
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Developed, coordinated and administered four different service lines.
Office Administrator/Manager
Pike Funeral Home
01.2020 - 02.2024
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Completed in paperwork (Death Certs, Social Security, Bills, Contracts, Authorizations, State of Michigan requirements, some insurance agencies, etc.)
- Interacted with customers by phone, email, or in-person to provide information.
- Consistently delivered timely and professional services to those whom I was assisting.
- Making relationships and building trust with families and colleagues.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Applied Science - Social Work
Southwestern Michigan College
05.2021
High School Diploma -
Bridgman High School
09.2019
Skills
- Document Scanning
- Telephone Reception
- Human Resources
- Generating Schedules
- Database Entry
- Customer Engagement
- Report Preparation
- File Maintenance
Activities
- Member of the NATPA (National Antique Tractor Pullers Association).
- Tractor pulling and competing in states throughout the country, Made the cover page of a professional pulling magazine, Received a scholarship for pulling experience.
- Small Business Owner, Eyerly Fireworks LLC - Operate, Set Up, and Execute operations of the firework business., Merritt Speedway (Houghton Lake), Hartford Speedway Fireworks, Watervilet High School, etc.
Timeline
Program Specialist
Region IV Area Agency On Aging
02.2024 - Current
Office Administrator/Manager
Pike Funeral Home
01.2020 - 02.2024
Associate of Applied Science - Social Work
Southwestern Michigan College
High School Diploma -
Bridgman High School
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