Summary
Overview
Work History
Education
Skills
Timeline
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KAYLA FANCHER

Ashville

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Loan Servicing Coordinator

Lenderworks
11.2021 - Current
  • Coached employees through day-to-day work and complex problems.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Gathered and organized materials to support operations.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Handled incoming and outgoing shipping and receiving activities.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.

Assistant Manager

Local Finance
03.2019 - 11.2020
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Assembled important paperwork and disclosures for borrower.
  • Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
  • Communicated with customers daily to request information and complete paperwork.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Posted receipts to appropriate general ledger accounts.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Researched accounts and completed due diligence to resolve collection problems.

Manager

Title Cash
01.2018 - 03.2019
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Accomplished multiple tasks within established timeframes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Evaluated report data to proactively adjust and enhance operations.
  • Cross-trained existing employees to maximize team agility and performance.
  • Visited premises of customers to directly collect payments.
  • Oversaw daily posting of payments to customer accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Established procedures for collection of past due amounts.

Education

High School Diploma -

Ashville High School
Ashville, AL
05.2016

CNA License - Nursing

Eden Career Technical Center
Ashville, AL
05.2016

Skills

  • Staff Training
  • Goal Setting
  • Performance Tracking and Evaluation
  • Work Planning and Prioritization
  • Team Leadership
  • Decision Making
  • Payment Scheduling
  • Conflict Resolution
  • Negotiation and Resolution
  • Credit and Collections
  • Delinquent Account Notification
  • Payment Solicitation
  • Account Monitoring
  • Microsoft Office
  • Multitasking and Organization

Timeline

Loan Servicing Coordinator

Lenderworks
11.2021 - Current

Assistant Manager

Local Finance
03.2019 - 11.2020

Manager

Title Cash
01.2018 - 03.2019

High School Diploma -

Ashville High School

CNA License - Nursing

Eden Career Technical Center

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KAYLA FANCHER