Kayla Fast

• Developed and implemented data management strategies for organization and storage efficiency.
• Collaborated with cross-functional teams to define data requirements, and to streamline processes to better assist customers.
• Daily research on emerging technologies related to Oracle software, hardware, and cloud computing.
• Compiled standard operating procedures and policies for the entire department in one centralized area, while ensuring that any process changes are regularly updated.
• Performed regular database backups to prevent loss of critical information.
• Worked with IT teams to troubleshoot technical issues related to database infrastructures and software applications.
• Maintained a high level of product knowledge and familiarized myself with policies and pricing to effectively assist customers.

- Service Engineer:

• Utilized software programs (Word, OneDrive, OneNote, Outlook, and Excel) daily to analyze customer-collected data.
• Conducted meticulous research in order to troubleshoot solutions for cloud services.

- Technical Lead: (Promoted in November 2019)

• Collaborated with Microsoft Technical Advisors to resolve complex requests.
• Led upskilling and cross-training while managing and assigning service requests to engineers from a global queue.
• Assisted engineers in difficult scenarios, such as escalated technical phone calls and drafting technical emails.

- Team Manager: (Promoted May 2020)

• Supervised a team of up to 40 engineers, implementing coaching techniques for behavior management.
• Responsible for managing habits, behaviors, and knowledge through coaching, documentation, and initiating new hire fundamental training.
• De-escalation of dissatisfied customers, and risk management.
• Analyzed data from various tools, and communicated with sites globally to ensure coordination between departments for customer resolution.

• Supported faculty and residents by taking all meal orders electronically from the residents.
• Assisted in meal prep and served residents' meals, paying close attention to dietary guidelines.
• Operated a slicer, wrapping, and serving portions for up to 140 orders daily for each meal service.
• Maintained equipment in a clean and safe working condition, adhering to health regulations.
• Executed opening and closing procedures consistently for operational efficiency.
• Conducted weekly deep cleaning and organization of workspaces.
• Proactively recorded inventory to replenish supplies when necessary.
• Restocked shelves with incoming products from shipments to streamline kitchen operations.

Employed as a room server attendant and trained in several different positions, which included, but were not limited to:

1. Restaurant Server and Host

2. Starbucks Barista

3. Banquets/Events

4. Concierge

5. Line Cook

6. Customer Service/Front Desk

Primarily worked:

Room Service-

• Maintained a high level of professionalism and customer service when interacting with guests.
• Managed multiple orders simultaneously, ensuring accurate and timely delivery.
• Handled cash transactions efficiently, and reconciled credit card payments at the end of each shift.
• Proactively recorded inventory to replenish supplies.
• Restocked shelves with incoming products from shipments to streamline kitchen operations.

Restaurant Host-

• Greeted and welcomed guests, providing a friendly atmosphere.
• Effective and clear communication with kitchen staff to ensure orders were served in a timely manner.

Restaurant Bartender-

• Crafted and served a wide variety of cocktails in a fast-paced environment.
• Money, alcohol, and food-handling procedures.

Starbucks Barista-

• Maintained a clean work environment through sanitation.
• Acquired knowledge of espressos and how to operate the equipment.

Customer Service / Front Desk -

• Managed guest reservations (including modifications, cancellations, and room assignments) while ensuring a positive first impression.
• Handled cash transactions for room charges, deposits, and incidentals, with attention to detail.
• Promptly resolved guest complaints and concerns to ensure customer satisfaction.

• Operated a cheese and meat slicer, portioning appropriately per restaurant standards.
• Maintained cleanliness of work areas, equipment, fry stations, utensils, floors, and coolers.
• Deep cleaning and organizing procedures for opening and closing shifts.
• Proactively recorded inventory to replenish supplies.
• Restocked shelves with incoming products from shipments, rotating shelves and streamlining kitchen operations.
• Prepped vegetables, fruits, and meats per recipe requirements and quality standards.
• Prepared and cooked a variety of food items according to recipes, quality, and presentation standards.
• Demonstrated strong organizational skills by prioritizing tasks effectively during high-volume periods.
• Managed multiple fryers simultaneously to accommodate high-volume orders during peak hours, and other kitchen equipment.

• Received special training on Alzheimer's and Dementia care.
• Prepared drinks and snacks for residents throughout the day.
• Collaborated with staff while offering support for families and residents.
• Followed strict dietary supplements, depending upon the resident.
• Opening and closing procedures.
• Proactively recorded inventory to order supplies when necessary.
• Restocked shelves with incoming products, and rotated stock to minimize waste.

• Prepared and cooked pizza, wings, breadsticks, and appetizers.
• Answered phone orders and rang in transactions on a POS system.
• Prepared desserts and salads.
• Served food and alcohol to tables, providing great customer service.
• Money and food handling procedures.
• Cleaning and organizing procedures for opening and closing shifts.
• Proactively recorded inventory to replenish supplies.
• Restocked shelves with incoming products from shipments to streamline kitchen operations.
• Collaborated with kitchen staff to ensure orders were prepared accurately, and ready for timely delivery.
• Assisted management with deep cleaning and construction during renovations.
• Assisted delivery drivers with preparing their orders before delivery.
• Adhered to company policies regarding food handling, storage, and temperature control before transportation.
• Developed strong knowledge of local roads, neighborhoods, and landmarks for delivery routes.