Kayla Fazekas
Oneida,NY
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
9
9
years of professional experience
Work History
Group Insurance Admin
MetLife
02.2022 - Current
- Reviews NOD received from multiple sources such as employers, third parties, first notice of loss department and file feeds to determine where and to whom claim kits are to be mailed
- Reviews and maintains data in multiple systems such as retrieving beneficiary information, benefit amounts and enrollment history for the claim to be in good order.
- Became specialty trained to provide support based on daily need.
- Managed a high volume of claims, ensuring prompt processing and payment for policyholders.
- Enhanced client retention rates with exceptional customer service and timely issue resolution.
Assistant Store Manager
AT&T
01.2021 - 02.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
Sales and Leasing Consultant
Carbone Nissan
11.2018 - 01.2021
- Consistently achieved quotas through building great rapport with customers.
- Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
- Developed new customer relationships by actively engaging with potential customers and highlighting the benefits of our Nissan brand.
Solutions Specialist
Verizon Wireless
04.2015 - 11.2018
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Met and exceeded monthly sales quotas
Education
Health And Exercise Science
Syracuse University
Syracuse, NYHigh School Diploma -
VVS High School
Verona, NY06.2013
Skills
- Attention to Detail
- Adaptability and Flexibility
- Teamwork Orientation
- Effective Communication
- Claims Processing Proficiency
- Customer Service Excellence
Timeline
Group Insurance Admin
MetLife
02.2022 - Current
Assistant Store Manager
AT&T
01.2021 - 02.2022
Sales and Leasing Consultant
Carbone Nissan
11.2018 - 01.2021
Solutions Specialist
Verizon Wireless
04.2015 - 11.2018
Health And Exercise Science
Syracuse University
High School Diploma -
VVS High School