Kayla Feehan

Work History

Arapahoe Community College.

Littleton, CO

01.2022 - Current

Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
Built excellent rapport with customers, promoting high-level service by responding to calls and emails within established timeframes.
Monitored inquiries and complaints, delivering optimal levels of customer service.
Maintained positive working relationship with fellow staff and management.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Arapahoe Community College.

Littleton, CO

07.2020 - 01.2023

Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
Built excellent rapport with customers, promoting high-level service by responding to calls and emails within established timeframes.
Monitored inquiries and complaints, delivering optimal levels of customer service.
Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
Advised students on course selection, pathways and career options.
Guided students in setting goals and achieving educational objectives.
Counseled students in career planning, job placement and academic goals.
Evaluated student needs and developed educational plans, fostering academic progress.
Coordinated with faculty and staff to aid in resolution of academic problems.
Monitored student attendance and grades in database to verify retention and progression.

King Soopers

Highlands Ranch, CO

06.2018 - 09.2018

Cleaned shelves and restocked with new inventory when products stock ran low.
Followed instructions to properly arrange merchandise items.
Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Received and unloaded new products upon delivery, checking for damage and order accuracy.
Identified and quickly handled spill clean-up.
Managed cash register operations using POS system and processed sales and returns.
Pulled items from stock using lift equipment and added to shelves or bins.
Maintained current knowledge of store promotions to highlight sales to customers.
Checked personal identifications during alcohol and tobacco sales.

Swire Coca Cola

Denver, CO

10.2016 - 06.2018

Developed key customer relationships to increase sales.
Answered product questions with up-to-date knowledge of sales and promotions.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Presented products and services to prospective and existing customers to meet client needs.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Fostered relationships with customers to expand customer base and retain business.
Monitored customer order process and addressed customer issues.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.