Kayla Fenchak
Mineral Point,PA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Receptionist and Adoption Assistant
Humane Society of Cambria County
03.2024 - Current
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
Server
Balance Restaurant
01.2022 - 11.2023
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Dispensary Assistant
Harvest HOC
01.2020 - 01.2022
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Managed high volume of cash with 100% accuracy rate.
- Read industry publications to maintain knowledge on current and future bud trends.
Education
Communications
West Virginia University
MorgantownHigh School Diploma -
Central Cambria High School
Ebensburg06.2009
Skills
- Service prioritization
- Sales expertise
- Exceptional customer service
- Organization
- Time Management
- Customer and client relations
- Customer Needs Assessment
- Verbal/written communication
- Goal-Oriented
Timeline
Receptionist and Adoption Assistant
Humane Society of Cambria County
03.2024 - Current
Server
Balance Restaurant
01.2022 - 11.2023
Dispensary Assistant
Harvest HOC
01.2020 - 01.2022
Communications
West Virginia University
High School Diploma -
Central Cambria High School
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