Kayla Ferguson
Lubbock,TX
Summary
Dedicated and goal-oriented professional with a diverse background in payroll management, bookkeeping, and restaurant ownership. Skilled in QuickBooks and experienced in reconciling accounts, generating reports, and handling payroll-related tasks. Strong problem-solving abilities with a detail-oriented and organized approach to work. Seeking a position where I can utilize my expertise and contribute to organizational success.
Overview
20
20
years of professional experience
Work History
Owner/Operator
The Spot Market & Cafe
07.2021 - Current
- Successfully established and operated a restaurant from inception.
- Oversaw the setup of the point-of-sale system and streamlined operations for efficient service
- Developed menus, managed food costs, and implemented strategies to minimize waste.
- managed delivery, drive-thru, and dine-in operations
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
Payroll Director
J Ferg Roofing
01.2011 - Current
- Managed payroll operations, bookkeeping, and reconciliation tasks using Quickbooks.
- Prepared and filed quarterly and end-of-year reports, ensuring compliance with regulatory requirements.
- Handled workers' compensation reports, invoicing, accounts payable, and accounts receivable.
Health Unit Coordinator
University Medical Center
01.2008 - 05.2011
- Coordinated administrative activities for patient care procedures.
- Handled clerical tasks such as answering phones, scheduling appointments, and preparing documents.
- Maintained medical records and ensured proper documentation for patient care.
- assisted in patient transportation between departments for tests and labs
- Assisted with processing patient admissions, transfers and discharges.
Waitress
Triple J's Chophouse
04.2007 - 04.2008
- Provided excellent customer service as a waitress and hostess.
- Assisted in food preparation and ensured cleanliness of the restaurant.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sales Associate
Dillards Department Store
05.2005 - 05.2007
- Worked in the women's shoe department, providing exceptional customer service.
- Operated on a commission-based structure, achieving sales targets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Secretary
Abundant Harvest Church
08.2003 - 05.2005
- Participated in the work program during my junior and senior years of high school, working at our church's office
- Collaborated with a senior staff member, providing administrative support.
- Managed phone calls, filing, and computer-related tasks
- Assisted in preparing the weekly newsletter.
- Undertook various office responsibilities as needed.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
No Degree -
South Plains College
Levelland, TXHigh School Diploma -
Brownfield High School
Brownfield, TX05.2005
Skills
- Payroll Management
- Bookkeeping and Reconciliation
- Quickbooks
- Financial Reporting
- Problem Solving
- Organization
- Customer Service
- Operational Reporting
- Operations Oversight
- Microsoft Excel
- Personnel Management
Timeline
Owner/Operator
The Spot Market & Cafe
07.2021 - Current
Payroll Director
J Ferg Roofing
01.2011 - Current
Health Unit Coordinator
University Medical Center
01.2008 - 05.2011
Waitress
Triple J's Chophouse
04.2007 - 04.2008
Sales Associate
Dillards Department Store
05.2005 - 05.2007
Secretary
Abundant Harvest Church
08.2003 - 05.2005
No Degree -
South Plains College
High School Diploma -
Brownfield High School
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