Kayla Fermil
Summary
Experienced care partner and supervisor with strong focus on team collaboration and achieving positive results. Prepared to provide comprehensive care management, ensuring optimal resident and staffing outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in resident advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Evening Supervisor
Carlton Senior Living
11.2023 - Current
- Ensured smooth operations during evening shifts by overseeing staff performance and addressing issues promptly.
- Created strong relationships with residents by remembering personal preferences or needs.
- Mitigated conflicts among staff members by mediating disputes fairly and effectively enforcing workplace conduct standards when necessary.
- Adapted to various challenges during shifts, such as staffing shortages, maintenance issues, resident complaints and swiftly addressing issues.
- Built trust among staff by consistently demonstrating transparency, fairness, and reliability in managerial decisions.
- Communicating and updating family of residents for any concerns, requests, and emergencies.
Barista Manager
Pink Owl Coffee
01.2022 - 03.2023
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Managed scheduling, ordering, hiring and other back-of-house tasks to drive operations and maximize sales and profitability.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
Lead Barista
Big Wave Dave Coffee and Surf Shop
03.2021 - 10.2021
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Pleasantly interacted and connected with customers in a tourist heavy, fast-paced environment.
- Listened carefully to customer requests and created personalized, delicious beverages and food.
- Used POS system to accurately enter orders and process payments.
Sales Associate
CHAMPS
09.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
C.K McClatchy High School
Sacramento, CA06-2020
Skills
- Interpersonal Skills
- Problem Solving
- Leadership
- Quick Learner
- Adaptability
- Creativity
- Teamwork and collaboration
- Reliability
- Relationship building
- Superior work ethic
Timeline
Evening Supervisor
Carlton Senior Living
11.2023 - Current
Barista Manager
Pink Owl Coffee
01.2022 - 03.2023
Lead Barista
Big Wave Dave Coffee and Surf Shop
03.2021 - 10.2021
Sales Associate
CHAMPS
09.2020 - 10.2021
High School Diploma -
C.K McClatchy High School
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