Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Kayla Fermin

Miami

Summary

Looking to obtain a position within the administrative field that would allow me to utilize my strong organizational and communication skills as well as offer further career development.

Overview

6
6
years of professional experience

Work History

Senior Patient Access Services Representative

Northwell Health
08.2023 - Current
  • Verified patient eligibility and benefits coverage to determine if pre-authorization was required.
  • Developed a strong knowledge of different insurance plans, policies, and procedures.
  • Ensured timely submission of complete and accurate pre-authorization requests to minimize delays in patient care.
  • Maintained confidentiality of patient information according to HIPAA regulations at all times.
  • Provided training and guidance to team members.
  • Identified opportunities for process improvement in workflow, and implemented effective solutions.

Customer Care Specialist

Assurant
08.2022 - 08.2023
  • Answer high-volume, inbound calls regarding homeowners' insurance.
  • Review homeowners' insurance policies and update loans accordingly.
  • Explain the difference between types of homeowners' insurance and lender-placed insurance.
  • Process payments out of customer escrow accounts
  • Assist with new-hire training.

Housekeeping Manager

Residence Inn by Marriott
Pompano Beach
07.2021 - 08.2022
  • Supervised a team of housekeeping staff, ensuring efficient and high-quality cleaning services.
  • Developed and implemented training programs for new hires, resulting in improved productivity and adherence to cleanliness standards.
  • Managed inventory of cleaning supplies and equipment, optimizing stock levels to minimize waste, and reduce costs.
  • Collaborated with other departments to coordinate guest requests, and ensure timely completion of tasks.
  • Implemented a room inspection process to maintain consistent cleanliness standards throughout the hotel.
  • Resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction.
  • Created work schedules for housekeeping staff, balancing workload distribution based on occupancy levels.
  • Conducted regular performance evaluations for team members, providing constructive feedback, and identifying areas for improvement.
  • Implemented safety protocols and trained staff on proper handling of hazardous materials to ensure a safe working environment.
  • Maintained accurate records of room status, maintenance issues, lost items, and special requests.
  • Assisted in deep cleaning projects during low-occupancy periods to maintain the overall cleanliness of the hotel.
  • Assisted with payroll processing activities including running payroll reports and entering employee timecards into the system.
  • Managed the interviewing and onboarding process for new hires.

Account Representative

BCA Financial Services, Inc.
01.2021 - 04.2021
  • Company Overview: Remote
  • Answer inbound calls
  • Assist patients with questions regarding their hospital bills and services
  • Take payment information and input it into their accounts
  • Assisted patients with setting up payment plans and other payment options
  • Provide excellent customer service while following HIPPA regulations
  • Used top down negotiation methods to assure patients pay off their balances in a timely manner
  • Inputted new insurance information
  • Placed accounts under review as necessary for things like incorrect CPT codes, incorrect contractual adjustments, and refunds that need to be processed
  • Remote

Front Office Supervisor

Newport Beachside Hotel and Resort
Miami
09.2019 - 12.2020
  • Greet, register, and assign rooms to guests
  • Contact housekeeping or maintenance staff when guests report problems
  • Responsible for the day to day operation of the Front Desk
  • Provide emergency, expense and availability reports for various departments
  • Create solutions and necessary compensation towards guest dissatisfaction
  • Train new team members and monitor their development
  • Keep records of room availability and guests' accounts, manually or using computers
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers

Education

High school diploma -

Alonzo And Tracy Mourning Senior High Biscayne Bay
North Miami Beach, FL
05.2018

Associate of Arts - Accounting and Finance

Miami Dade College
Miami, FL

Skills

  • Sales
  • ICD-10
  • HIPAA
  • Time management and organizational skills
  • Cash Handling
  • Upselling
  • Payroll
  • Management
  • Typing
  • Team Work
  • Housekeeping Management
  • Good communication
  • Conflict resolution
  • Policy compliance
  • Auditing
  • Night Audit
  • Medical Records
  • Proficient in Microsoft office
  • Highly responsible & reliable
  • Front Desk
  • Guest Services
  • Microsoft Outlook
  • Flexibility
  • Medical Scheduling
  • Training & Development
  • Office Management
  • Process Improvement
  • Problem-solving
  • Bookkeeping
  • Team player
  • Escrow
  • Medical terminology
  • Multi-line Phone Systems

Languages

Spanish, Expert

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Senior Patient Access Services Representative

Northwell Health
08.2023 - Current

Customer Care Specialist

Assurant
08.2022 - 08.2023

Housekeeping Manager

Residence Inn by Marriott
07.2021 - 08.2022

Account Representative

BCA Financial Services, Inc.
01.2021 - 04.2021

Front Office Supervisor

Newport Beachside Hotel and Resort
09.2019 - 12.2020

High school diploma -

Alonzo And Tracy Mourning Senior High Biscayne Bay

Associate of Arts - Accounting and Finance

Miami Dade College

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Kayla Fermin