Kayla Ferrara
Bellefontaine
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Woody's Diner. Expert in multitasking and POS operations, consistently enhancing guest satisfaction through personalized service and effective complaint resolution. Proven ability to foster positive relationships and improve team efficiency in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Server
Woodys Diner
03.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Clerical Assistant
Union County Health Department
08.2014 - 04.2015
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
Education
Indian Lake
Lewiston, OH05.2011
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
- Performance improvement
- Task prioritization
- Regulatory compliance
- Multitasking and organization
- Point of sale (POS) system operations
Timeline
Server
Woodys Diner
03.2019 - Current
Clerical Assistant
Union County Health Department
08.2014 - 04.2015
Indian Lake
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