Kayla Ferrell
Liberty,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Values working for a team that promotes organizational health. Passionate about contributing meaningful work and helping others do the same.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor Prior Authorization
Blue Cross and Blue Shield Kansas City
Kansas City, MO
01.2020 - Current
- Prior to being promoted to supervisor, worked as a clinical review nurse on the prior authorization team.
- Experience includes (not limited to) clinical review for inpatient stay, durable medical equipment (DME), outpatient surgery and services for commercial, ACA, and FEP lines of business.
- Lead my team in completing high quality and accurate prior authorization clinical review.
- Communicate effectively with my team, leadership, and other departments striving for clarity and to build strong, collaborative relationships.
- Created and implement performance management metrics.
- Monitor employee productivity to provide constructive feedback and coaching/performance improvement measures when necessary.
- Review completed work to verify consistency, quality, and process compliance by way of monthly audits.
- Provide ongoing training to address staff needs.
- Comply with company policies, objectives, and communication goals.
Registered Nurse
Ideal Image
Kansas City, MO
09.2018 - 01.2019
Registered Nurse - NICU/Obstetrics and Gynecology Registered Nurse
Liberty Hospital
Liberty, Missouri
07.2014 - 08.2018
Registered Nurse - Medical/Surgical
Research Medical Center
Kansas City, MO
03.2013 - 07.2014
Education
MBA - Leadership And Organizational Health
University of Saint Mary
Leavenworth, KS03.2023
Bachelor of Science - Nursing
University of Central Missouri
Warrensburg, MO12.2015
Associate of Science - Nursing
Metropolitan Community College - Kansas City
Kansas City, MO12.2012
Skills
- Create and Implement New Processes
- Analyze and Update Standard Operating Procedures
- Supervision and Leadership of Direct Reports
- Conflict Resolution
- Known as Reliable and Trustworthy by Other Departments
- Exceptional Time Management
- Critical Thinking
- Solution Focused
- Use of MCG, Evicore, Avalon, FEP, local medical policies
- Claims review in Facets
- Other relevant systems experience: Tableau, ServiceNow, Perceptive, PowerBi, Workday
Certification
- Registered Nurse in the State of Missouri, License number: 2013002884
- MCG Certification Utilization Management, Completed December 2023
Timeline
Supervisor Prior Authorization
Blue Cross and Blue Shield Kansas City
01.2020 - Current
Registered Nurse
Ideal Image
09.2018 - 01.2019
Registered Nurse - NICU/Obstetrics and Gynecology Registered Nurse
Liberty Hospital
07.2014 - 08.2018
Registered Nurse - Medical/Surgical
Research Medical Center
03.2013 - 07.2014
MBA - Leadership And Organizational Health
University of Saint Mary
Bachelor of Science - Nursing
University of Central Missouri
Associate of Science - Nursing
Metropolitan Community College - Kansas City
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