Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Festa

Staten Island,NY

Summary

Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities. Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Tommys Tavern
Staten Island, NY
09.2021 - Current
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Took beverage orders and served drinks during peak meal times.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Informed patrons of establishment specials and promotions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered telephone to provide dining information and take reservations.
  • Took reservations from patrons by phone or online.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Boosted restaurant sales through effective customer engagement and upselling techniques.
  • Enhanced customer satisfaction by 10% through attentive service and efficient problem resolution.

Model/ Collaborator

The Beauty Suite
Staten Island, NY
01.2025 - 01.2025
  • Attended photoshoots and modeled garments for catalogues, magazines, websites, and other print media.
  • Understood lighting techniques used in photography and adjusted poses accordingly.
  • Applied makeup to face and styled hair to enhance appearance.
  • Worked with photographers to produce desired looks and to finish photo shoots on schedule.
  • Arrived early for shoots to give extra time for hair, makeup, and styling.
  • Promoted and showcased clothing, footwear, and other products.
  • Increased social media presence to promote specific brands and products.
  • Traveled to different locations for photoshoots when required.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelors - Marketing

Csi
Staten Island, NY
05-2025

Skills

  • Networking
  • Relationship building
  • Sale promotion
  • Customer relations
  • Team building
  • Collaboration
  • Time management
  • Advertising and promotion strategies

Timeline

Model/ Collaborator

The Beauty Suite
01.2025 - 01.2025

Restaurant Hostess

Tommys Tavern
09.2021 - Current

Bachelors - Marketing

Csi
Kayla Festa