Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Registration Representative
Baptist Hospital
Pensacola, FL
2020.10 - Current
Verified insurance benefits, processed payments and issued receipts.
Organized, checked and submitted all related paperwork.
Provided thorough information about admissions policies, financial requirements and check-in procedures.
Collected demographic and insurance information from patients.
Operated standard office software applications to compile data and prepare information and correspondence.
Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Welcomed as many as [Number] patients daily, directing to appropriate departments within facility and coordinating assistance with transportation as needed.
Explained form wording to patients to help each understand information required.
Recorded costs accurately and explained any additional fees to guests.
Front Office Receptionist
East Hill Animal Hospital
Pensacola, FL
2020.02 - 2020.10
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Received and routed business correspondence to correct departments and staff members.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Front End Suporvisor
Ross Stores Inc.
Pensacola, FL
2018.11 - 2020.02
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Promoted importance of security and customer tracking to minimize store losses.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
Associate of Arts - Liberal Arts And General Studies
Pensacola State College
Pensacola, FL
2018.08 - 2019.08
Bachelor of Science - Healthcare Management
Eastern Florida State College
Cocoa, FL
2019.08 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Payment processing
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Timeline
Registration Representative
Baptist Hospital
2020.10 - Current
Front Office Receptionist
East Hill Animal Hospital
2020.02 - 2020.10
Bachelor of Science - Healthcare Management
Eastern Florida State College
2019.08 - Current
Front End Suporvisor
Ross Stores Inc.
2018.11 - 2020.02
Associate of Arts - Liberal Arts And General Studies
Pensacola State College
2018.08 - 2019.08
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