Kayla Fichtl
Healthcare
Milton,FL
Summary
Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Registration Representative
Baptist Hospital
Pensacola, FL
10.2020 - Current
- Verified insurance benefits, processed payments and issued receipts.
- Organized, checked and submitted all related paperwork.
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
- Collected demographic and insurance information from patients.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Welcomed as many as [Number] patients daily, directing to appropriate departments within facility and coordinating assistance with transportation as needed.
- Explained form wording to patients to help each understand information required.
- Recorded costs accurately and explained any additional fees to guests.
Front Office Receptionist
East Hill Animal Hospital
Pensacola, FL
02.2020 - 10.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Received and routed business correspondence to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Front End Suporvisor
Ross Stores Inc.
Pensacola, FL
11.2018 - 02.2020
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Promoted importance of security and customer tracking to minimize store losses.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
Associate of Arts - Liberal Arts And General Studies
Pensacola State College
Pensacola, FL 08.2018 - 08.2019
Bachelor of Science - Healthcare Management
Eastern Florida State College
Cocoa, FL 08.2019 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Payment processing
Admissions requirements
File coordination
Documentation skills
Patient contact
Time management
Registration data intake
Experience with Allscripts
Experience with PAM
Problem-solving
Client Relationships
Appointment Scheduling
Medical insurance
Payment collection
Timeline
Registration Representative
Baptist Hospital
10.2020 - Current
Front Office Receptionist
East Hill Animal Hospital
02.2020 - 10.2020
Bachelor of Science - Healthcare Management
Eastern Florida State College
08.2019 - Current
Front End Suporvisor
Ross Stores Inc.
11.2018 - 02.2020
Associate of Arts - Liberal Arts And General Studies
Pensacola State College
08.2018 - 08.2019