Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Fields

Fairview Heights,IL

Summary

Highly motivated and enthusiastic student medical assistant with a passion for providing exceptional customer care. Currently studying to become a registered medical assistant, driven by the desire to help take care of others. Seeking employment as a medical assistant at a doctor's office that offers ample opportunities for growth and allows to continue making a meaningful impact in the field of medicine.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender Trainer / Bartender Manager

Drakes
09.2020 - 03.2024
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Managed new employee orientation training process for more than Number employees each year.

Cocktail Waitress / Bartender

Ball Park Village
06.2018 - 06.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Customer Service Associate

Amerevents
01.2016 - 06.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Server

Shoneys
05.2014 - 06.2016
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Medical Assistance Certificate -

Midwest Institute
Earth City, MO

Gulf Coast College
Panama City, FL
05.2014

Belleville East High School
Belleville
05.2013

Skills

  • Safe Food Handling Practices
  • Training Initiatives
  • Training courses
  • POS Inventory System Operation
  • Office Support
  • Injections
  • Phlebotomy
  • EKG
  • Computer skills
  • Vitals
  • Job Assignments
  • Orientation Sessions
  • Daily Reports

Certification

Medical assistant

Timeline

Bartender Trainer / Bartender Manager

Drakes
09.2020 - 03.2024

Cocktail Waitress / Bartender

Ball Park Village
06.2018 - 06.2020

Customer Service Associate

Amerevents
01.2016 - 06.2018

Server

Shoneys
05.2014 - 06.2016

Medical Assistance Certificate -

Midwest Institute

Gulf Coast College

Belleville East High School

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Kayla Fields