Kayla Findley
Owosso,MI
Summary
At Marcos Pizza Franchising, Leslie, I excelled as an Assistant Manager, enhancing customer satisfaction and fostering a positive work environment. My leadership and problem-solving skills led to improved operational efficiency and team collaboration. I also played a key role in staff development and inventory management, contributing significantly to the company's success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Marcos Pizza Franchising, Broomfield
05.2019 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Associates - Radiology
Lansing Community College
Lansing, MISkills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- CPR certified
- Medical terminology
Timeline
Assistant Manager
Marcos Pizza Franchising, Broomfield
05.2019 - 05.2024
Associates - Radiology
Lansing Community College
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