Kayla Gore
Portage,IN
Summary
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 10 years of administrative and customer service experience. Healthcare professional and home companion with a strong history of providing support to elderly clients and seeking to transition into a business environment to deliver comprehensive administrative assistance. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
14
14
years of professional experience
Work History
Front Desk Medical Receptionist
NorthShore Health Centers
Chesterton , IN
2024.01 - Current
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Prepared and maintained accurate medical charts for each patient visit.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Packing Machine Operator
Albanese Confectionery Group
Merrillville , IN
2021.02 - Current
- Regulated machine flow, speed, and temperature
- Met product specifications by sorting, weighing and adjusting products
- Tended to machinery sorting and packaging materials such as correct boxes, film, and tapes
- Avoided backups by keeping parts clear of damaged or inferior materials
- Protected line quality by removing rejected items for recycling, disposal or use in lower quality product line
- Kept production flowing with quick attention to jams and malfunctions
- Packed over 20 thousand pounds of gummies products each day
- Counted and recorded finished and rejected packaged items
- Prepared shipments by packaging and securing finished items
- Kept all areas clean, organized and in line with company professional standards
- Fixed problems with equipment using troubleshooting and repair abilities
- Completed accurate work tasks by carefully reviewing every order.
Phlebotomist
CSL Plasma Center
Michigan City , IN
2023.01 - 2024.10
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Assisted in the training of new phlebotomists.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Calibrated equipment according to manufacturer specifications.
- Monitored inventory levels of supplies used in phlebotomy services.
- Provided assistance to clinical staff during patient visits.
- Educated patients on proper blood draw techniques.
- Verified patient information prior to specimen collection.
- Documented patient information into electronic medical records system.
- Maintained a clean, safe, and organized work environment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Entered patient information and test orders into computer systems accurately.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
Plasma Center Technician
Interstate blood bank Inc
Gary , IN
2019.05 - 2020.09
- Protected team members and patients with proper aseptic, biohazard and disposal techniques
- Conducted tests such as blood counts with heel or finger stick capillary draws
- Secured information by following HIPAA requirements
- Supported physicians with sample analyses for clinical diagnostics
- Minimized safety hazards with proper disposal of sharps into approved containers
- Determined donor suitability based on medical histories and current vital signs
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Contributed ideas for improving work processes
- Maintained full compliance with legal, health, and safety regulations
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Fixed problems with equipment using troubleshooting and repair abilities.
Custodian
Portage Township School Corp.
Portage , IN
2017.09 - 2019.05
- Maintained facility by completing routine preventive upkeep such as changing out filters and lights
- Managed cleaning products, supply inventory, and equipment to meet use demands
- Minimized spread of infectious diseases through strict sanitation protocols
- Protected building users and staff by consistently following safety protocols
- Helped prepare for special events, setting up, arranging, and breaking down furniture
- Managed daily cleaning needs for 10 class rooms, half a library and a kindergarten room
- Which came out to be half of an elementary school building
- Prepared correct cleaning solutions by following specifications for water, detergents and acids
- Kept building secure during off-hours by consistently locking exits
- Maintained presentable public areas by quickly cleaning up spills
- Moved heavy furniture, equipment, and supplies both manually and with hand trucks
- Steam-cleaned and shampooed carpets
- Minimized trash buildup with daily attention to every receptacle
- Cleaned laboratory equipment such as glassware or metal instruments using solvents, brushes, rags, and power cleaning equipment.
Scheduler
Help At Home Inc
Valparaiso , IN
2014.12 - 2018.09
- Generated department orders and accompanying documentation
- Completed daily logs for management review
- Monitored and optimized inventory, and reordered materials as required
- Answered and managed incoming and outgoing calls while recording accurate messages
- Tracked vacation, sick and personal time
- Oversaw inventory and office supply purchases
- Greeted clients and visitors in a friendly, courteous manner
- Screened applicant resumes and coordinated both phone and in-person interviews
- Managed daily office operations, including client account, supply, inventory and records management.
Lead Direct Support Professional
Opportunity Enterprises
Valparaiso , IN
2011.01 - 2014.11
- Monitored progress and documented any status changes accordingly
- Maintained a clean, safe and well-organized patient environment
- Worked to improve and enhance patient lives through effective and compassionate care
- Completed entries in log books, journals and care plans to document accurately report patient progress
- Transported individuals to medical appointments and other errands
- Supervised daily activities and provided assistance when needed
- Administered medication as directed by physician
- Created and maintained computerized record management systems to record and process data and generate reports
- Processed monthly reports for department performance
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
- Monitored fluid intake and output levels
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
Education
Bachelors -
University of Pheonix
Pheonix, AZ08.2025
Cosmetology
Don Roberts Beauty School
Valparaiso, IN2011-07
High School Diploma -
Portage High School
Portage, IN2011-01
Skills
- Critical thinking
- Multitasking
- Task prioritization
- Planning
- Written communication
- Time management
- Scheduling
- Troubleshooting
- Paperwork coordination
- Billing support
- Insurance Verification
- Office Administration
- Documentation
- Patient Scheduling
- Payment Collection
- Call handling
- Schedule Coordination
Timeline
Front Desk Medical Receptionist
NorthShore Health Centers
2024.01 - Current
Phlebotomist
CSL Plasma Center
2023.01 - 2024.10
Packing Machine Operator
Albanese Confectionery Group
2021.02 - Current
Plasma Center Technician
Interstate blood bank Inc
2019.05 - 2020.09
Custodian
Portage Township School Corp.
2017.09 - 2019.05
Scheduler
Help At Home Inc
2014.12 - 2018.09
Lead Direct Support Professional
Opportunity Enterprises
2011.01 - 2014.11
Bachelors -
University of Pheonix
Cosmetology
Don Roberts Beauty School
High School Diploma -
Portage High School
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