Kayla Fiore

• My responsibilities and duties as a fraud and claims client service representative was to handle all incoming calls and file or handle fraud claims and other claims while providing excellent customer service and most importantly building rapport and trust, the clients I handle in my position hold 1 million or more with Merrill lynch bank of America and are high value clients that have their own special phone line to call, i also assist my client with any account management and or account changes that are needed in a timely manner and most importantly I build trust and relationships with every client I communicate with it is very important to me that the clients I assist feel safe, assured, have trust and feel at home where they have chosen to house their finances

As a personal and business my responsibilities and duties were to provide excellent customer service, to actively build rapport and trust with all clients, I handled all the personal and business clients. my responsibility was to handle all the clients financial needs some examples are (maintaining and opening and closing all personal and business checking and savings accounts, credit cards, loans, lines of credit, building rapport, and figuring out all of my clients financial needs and growing their relationship, helping my client gain knowledge and learning how to maintain their account and or use their credit accounts, referring clients to mortgage, financial advisors for their other finical needs, I was also responsible for opening and closing the branch, when I was a personal an business banker I was also a teller on the side going back and forth running a cash drawer and or helping the bank tellers with any help was needed when the bank was busy or short staffed

As a lead teller supervisor some of my responsibilities were to open and close the bank, assist with the hiring and training process with new hires, to load unload, and manage ATMs, I assisted and made sure the branch was successful and ready for all audits, I assisted the tellers with approvals, recommendations, and all customer questions when help was needed, I took care of upset customers needing assistance or wanting to speak with a supervisor, and handled all vault and large cash transactions

At Wells Fargo as a bank teller my responsibilities and duties were to provide excellent customer service, to actively build rapport and trust with all customers, complete all transactions(withdrawls,deposits,payments,cashier checks etc.)in a timely manner while scanning the customers account,information,products,financial needs and referring them to(banker,financial,advisor,mortage representative etc)to assist, grow relationship making sure the customers experience at the bank is meaning full and all their financial needs are taken care of