Summary
Overview
Work History
Education
Skills
Timeline
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KAYLA FISHER

New Braunfels

Summary

Results-oriented Sales and Customer Service Professional with 10+ years of experience exceeding sales targets and delivering exceptional customer experiences. Proven track record of building and nurturing client relationships, driving revenue growth, and enhancing customer satisfaction. Skilled in effective communication, problem-solving, and utilizing product knowledge to meet and exceed customer needs. Ready to contribute my passion for sales and dedication to customer service to a dynamic team focused on achieving success.

Overview

7
7
years of professional experience

Work History

Sales/Customer Support

Registered Agent Inc.
11.2023 - Current
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
  • Provided personalized support to customers, tailoring solutions based on their unique requirements.
  • Coordinated efforts between departments for seamless communication regarding customer concerns or requests.
  • Proactively engaged with potential clients to introduce products/services and guide them through the signup process.
  • Assisted existing clients with account management tasks, such as account updates, billing inquiries, and subscription renewals.
  • Acted as a liaison between clients and internal teams, escalating issues as needed and ensuring timely resolution.
  • Managed customer feedback and complaints, addressing concerns professionally and finding solutions to improve customer satisfaction.
  • Maintained accurate records of client interactions and transactions in CRM software, ensuring data integrity and accessibility for team members.
  • Participated in training sessions and workshops to enhance product knowledge and customer service skills.

Global, Consultants, Account Manager

04.2023 - Current
  • Developed and executed service-to-sales strategies
  • Exceeded sales targets, quotas, and revenue goals by a minimum of 25% through proactive selling and account management
  • Build and maintain strong, long-lasting relationships with clients, understanding their needs and objectives
  • Conduct thorough needs assessments to identify opportunities and recommend solutions that meet client objectives
  • Accurately forecast sales revenues, track sales activities, and maintain a pipeline of potential opportunities
  • Applying sales strategies and techniques, including active listening, solution selling, objection handling, and consultative selling, to drive revenue growth and meet or exceed sales targets
  • Provide personalized product recommendations based on customers' usage patterns, preferences, and budget considerations
  • Identify opportunities to cross-sell additional services or accessories and upsell to higher-value plans, increasing overall sales revenue
  • Collaborate with cross-functional teams, including marketing and product development, to align sales strategies with business objectives
  • Recruit, onboard, and train new sales team members, ensuring they have the skills and knowledge to succeed.

Inbound Customer Service Representative

Progressive
03.2020 - 04.2023
  • Managed high volumes of inbound and outbound calls in a fast-paced environment
  • Provide prompt and courteous assistance to policyholders, agents, and potential customers regarding insurance policies, coverage, claims, and billing inquiries
  • Identify opportunities to cross-sell additional insurance products or services based on customers' needs and preferences
  • Address and resolve customer complaints, concerns, and escalations professionally and effectively, ensuring customer satisfaction
  • Collaborate with underwriters, claims professionals and other departments to facilitate smooth customer interactions and resolve complex issues
  • Stay updated on company products, services, and procedures through ongoing training and professional development
  • Ensure all customer interactions and transactions adhere to industry regulations and company policies
  • Maintain detailed and accurate records of customer interactions, policy changes, and claims activities using CRM and database systems.

BDC Service Representative

MCGAVOCK NISSAN
08.2019 - 03.2020
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Provided exceptional service with knowledge of products and services.
  • Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Set up appointments with interested customers according to schedule availability.

Lead Guest Service Representative

European Wax Center
08.2017 - 08.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Oversaw day-to-day operations

Education

High School Diploma -

Clackamas High School

Skills

  • Call center operations/CRM
  • Sales and order processing software
  • Prospecting and lead generation
  • Sales strategy development
  • Client Relationships
  • Problem-solving and conflict resolution
  • Coaching and Mentoring
  • Motivational Leadership
  • Customer retention
  • Proficiency in various sales methods such as consultative selling, upselling, and cross-selling

Timeline

Sales/Customer Support

Registered Agent Inc.
11.2023 - Current

Global, Consultants, Account Manager

04.2023 - Current

Inbound Customer Service Representative

Progressive
03.2020 - 04.2023

BDC Service Representative

MCGAVOCK NISSAN
08.2019 - 03.2020

Lead Guest Service Representative

European Wax Center
08.2017 - 08.2019

High School Diploma -

Clackamas High School

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KAYLA FISHER