Kayla Fitzgerald
Dallas,TX
Summary
Motivated Shift Supervisor experienced in high volume environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven by 10 years of experience to improve operations.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2020 - 04.2023
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Key Holder
Twisted Root
03.2013 - 03.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Food Runner/Server
BoomerJacks Bar And Grill
02.2011 - 03.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Papasitos Cantina
05.2010 - 08.2010
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
No Degree - History
Tarrant County College District
Fort Worth, TXNo Degree - History
Texas Christian University
Fort Worth, TXNo Degree - History
Arizona State University
Skills
- Cash Handling Expertise
- Hiring and Training
- Business Planning
- Financial Management
Timeline
Shift Supervisor
Starbucks
03.2020 - 04.2023
Key Holder
Twisted Root
03.2013 - 03.2020
Food Runner/Server
BoomerJacks Bar And Grill
02.2011 - 03.2013
Hostess
Papasitos Cantina
05.2010 - 08.2010
No Degree - History
Tarrant County College District
No Degree - History
Texas Christian University
No Degree - History
Arizona State University
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