Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

KAYLA FITZGERALD

Raleigh,USA

Summary

Dynamic server and bartender with over three years of front-of-house experience, and seven years in back-of-house roles, consistently delivering exceptional customer service in high-pressure environments. Skilled in efficiently managing multiple tables, swiftly resolving customer issues, and training new staff on industry best practices to ensure seamless operations. Possesses extensive knowledge of food safety regulations and beverage preparation techniques, and is dedicated to elevating the dining experience and achieving guest satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Nana's Dim Sum & Dumplings
Denver, CO
03.2024 - 07.2025
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing 5-11 tables.
  • Educated guests on menu items, ingredients, and preparation methods, providing recommendations based on dietary needs and preferences, and preventing allergic reactions.
  • Maintained flow of service by controlling ticket times to ensure food arrived timely without overwhelming the kitchen.
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.
  • Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service.

Bartender

Bourbon Brews Burgers
Parker, CO
12.2023 - 05.2024
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Ensured proper sanitation and cleanliness of bar area, glassware, utensils, and equipment throughout shift.
  • Set up and broke bar according to companies procedures while completing other side duties.
  • Trained to properly check ID's and monitor guests' alcohol consumption levels to prevent overintoxication or underage drinking.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations based on preferences and/or dietary restrictions.
  • Assisted in organizing for special events such as themed nights and live music performances to attract new customers.

Bartender/Server

Parry's Pizzeria and Taphouse
Sheridan, CO
05.2023 - 12.2023
  • Managed cash drawer throughout and at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication and personability.
  • Demonstrated exceptional multitasking by accurately managing 24 bar seats and 3 table section or 5-7 table server section.
  • Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections.
  • Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests.
  • Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction.

Education

Associate of Arts - Culinary Arts

Culinary Institute of America
Hyde Park, NY
06.2016

Skills

  • Menu knowledge
  • Drink mixing
  • Time management
  • Training new staff
  • Adaptability
  • Food running
  • Multitasking and organization
  • Allergy awareness
  • Attention to detail
  • Food safety
  • Strong work ethic

Certification

Training for Intervention Procedures TIPS

References

References available upon request.

Timeline

Server

Nana's Dim Sum & Dumplings
03.2024 - 07.2025

Bartender

Bourbon Brews Burgers
12.2023 - 05.2024

Bartender/Server

Parry's Pizzeria and Taphouse
05.2023 - 12.2023

Associate of Arts - Culinary Arts

Culinary Institute of America

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