Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Flaherty

North Weymouth,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Server Trainer

Scarlet Oak Tavern
06.2020 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.

Temporary Customer Service Representative

Merit Rating Board
10.2019 - 04.2020
  • Perform all operations of a personal computer, adding traffic citations, weekly to update personal driving information
  • Inform team leaders when incorrect information was being forwarded.
  • Pulling information from local police departments and courts.
  • Correct coding and errors that don't meet up with the initial information stated.

Bartender

Grumpy Whites
11.2018 - 10.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server, Bartender, Trainer, Key Holder

Hingham Beer Works
03.2014 - 09.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

High School Diploma -

Weymouth High School
Weymouth, MA
05.2014

Skills

  • High-Volume Dining
  • Hospitality Management
  • Dining Customer Service
  • Training Expertise
  • Issue and Complaint Resolution
  • Understanding Customer Needs

Timeline

Server Trainer

Scarlet Oak Tavern
06.2020 - Current

Temporary Customer Service Representative

Merit Rating Board
10.2019 - 04.2020

Bartender

Grumpy Whites
11.2018 - 10.2019

Server, Bartender, Trainer, Key Holder

Hingham Beer Works
03.2014 - 09.2017

High School Diploma -

Weymouth High School

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Kayla Flaherty