Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Kayla Fletcher

Harker Heights,Texas

Summary

Dedicated Rideshare Driver with over 2 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Devoted personal care professional adept at monitoring client well-being and facilitating independence through assisted activities. Proven to focus on client convenience and comfort by promoting healthy habits.


Exceptional mom with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise.

Overview

15
years of professional experience

Work History

Lyft

Rideshare Driver
02.2022 - Current

Job overview

  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Adhered to all safety regulations and traffic laws while driving.
  • Responded to passenger concerns and complaints politely and professionally.
  • Picked up riders at designated locations and greeted upon vehicle entry.

Primerica

Life Insurance Agent
02.2022 - Current

Job overview

  • Maintained high standards of customer service by building relationships with clients.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Marketed life insurance products to increase customer bases and revenue.
  • Increased sales of life insurance products through tactical customer outreach.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

DoorDash

Delivery Driver
03.2020 - 02.2022

Job overview

  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Stay At Home Mom

Stay at Home Mom
10.2015 - Current

Job overview

  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Mediated between family members to facilitate conflict resolution and build healthy family relationships.
  • Responded to crises and emergency situations to provide immediate assistance to persons in need.
  • Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
  • Played games, worked on puzzles, and read books to young children.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Administered basic first-aid and medication in emergency situations.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Engaged with children on age-appropriate level.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Maintained entire family's schedule and organized events.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Coordinated appointments with medical professionals.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Provided assistance with medication management.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Dollar General

Key Holder
09.2015 - 10.2015

Job overview

  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Daybreak Community Services

Former Txhl and Shl Support
11.2014 - 03.2015

Job overview

  • Attended training sessions to stay updated on procedures and services.
  • Maintained clean, safe, and well-organized patient environment.
  • Developed rapport to create safe and trusting environment for care.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients to medical and dental appointments to provide support.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Educare Community Living

Lead Direct Care Staff Member
06.2010 - 05.2013

Job overview

  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to medical and dental appointments to provide support.
  • Developed rapport to create safe and trusting environment for care.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Supervised daily activities and provided assistance to staff.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Educated clients and family members on relevant topics to support independent living.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Maintained entire family's schedule and organized events.

Louisiana Seafood And Steakhouse

Waitress
04.2010 - 06.2010

Job overview

  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.

Walmart

Cashier
08.2009 - 11.2009

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Assembled promotional displays to increase brand awareness and attract customers.

Cefcostores

Customer Service Cashier
08.2008 - 03.2009

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Temple College
Temple, TX

Associate of Arts from Education
03.2025

University Overview

  • 2.0 GPA

Temple High School
Temple, TX

High School Diploma
06.2008

Skills

  • Mathematical Skills
  • Strategic Initiatives
  • Licensing Requirements
  • Scheduled Maintenance
  • Passenger Security
  • Hospitable
  • Process Transactions
  • Social Perception
  • Payment Collection
  • Patient Flow
  • Organization and Prioritization
  • Medical Reminders

Additional Information

Sunday School Teacher Aide

Vacation Bible School Teacher

Timeline

Rideshare Driver

Lyft
02.2022 - Current

Life Insurance Agent

Primerica
02.2022 - Current

Delivery Driver

DoorDash
03.2020 - 02.2022

Stay at Home Mom

Stay At Home Mom
10.2015 - Current

Key Holder

Dollar General
09.2015 - 10.2015

Former Txhl and Shl Support

Daybreak Community Services
11.2014 - 03.2015

Lead Direct Care Staff Member

Educare Community Living
06.2010 - 05.2013

Waitress

Louisiana Seafood And Steakhouse
04.2010 - 06.2010

Cashier

Walmart
08.2009 - 11.2009

Customer Service Cashier

Cefcostores
08.2008 - 03.2009

Temple College

Associate of Arts from Education

Temple High School

High School Diploma

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Kayla Fletcher