Kayla Fonseca

• Assisted in training new staff on operational procedures and safety protocols.
• Monitored employee performance to ensure adherence to quality standards.
• Supported inventory management by organizing stock and conducting regular audits.
• Coordinated shift schedules to optimize workforce efficiency and coverage.
• Maintained cleanliness and organization of work areas, promoting a safe environment.
• Provided customer service support, addressing inquiries and resolving issues promptly.
• Ensured compliance with health and safety regulations during daily operations.
• Implemented daily checklists to streamline operations and improve task completion rates.
• Trained and mentored new employees to maximize team performance.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Kept employees operating productively and working on task to meet business and customer needs.
• Promoted a positive work environment through open communication and constructive feedback.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

As an overnight stocker we are assigned a department we go to that department and stock how ever many pallets you have to consoled that night then we make she’s do zone and front face everything then we use pallet jacks to pull our over stock to the back then we have to label the over stock and throw it in the bins then you take your cardboard to the bailor ar the end of the shift

• Supervised daily operations to ensure compliance with safety and quality standards.
• Trained and mentored new staff on operational procedures and customer service excellence.
• Coordinated employee schedules to optimize labor efficiency during peak hours.
• Implemented inventory management practices to reduce waste and control costs.
• Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
• Monitored kitchen performance metrics to identify areas for process improvement.
• Led team meetings to communicate goals, updates, and performance expectations effectively.
• Developed training materials that improved onboarding processes for new employees.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Exercised composure under pressure and in escalated customer service scenarios.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Tracked receipts, employee hours, and inventory movements.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Scheduled staff to establish adequate coverage during peak business hours.
• Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
• Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
• Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
• Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
• Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
• Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
• Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.

• Operated scanning systems to track inventory and ensure accuracy in order fulfillment.
• Organized merchandise efficiently within warehouse to optimize picking process and reduce retrieval time.
• Assisted in maintaining cleanliness and organization of packing area to comply with safety standards.
• Collaborated with team members to streamline workflow and improve overall operational efficiency.
• Packaged products securely for shipment, ensuring protection from damage during transit.
• Conducted quality checks on packed items to guarantee adherence to company standards before shipping.
• Adapted quickly to changing priorities and tasks, contributing positively to team performance and morale.
• Supported training of new staff on packing procedures and equipment usage for enhanced productivity.
• Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
• Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
• Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
• Pulled orders quickly to maintain demanding productivity goals.
• Optimized workflow through effective collaboration with other departments such as shipping and receiving teams, contributing to overall operational efficiency.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Increased order accuracy with thorough attention to detail when reading and following pick lists.
• Collaborated with team members to streamline the picking process, resulting in improved productivity.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Maximized space utilization within the warehouse by consolidating picked items into appropriate containers or pallets based on size and weight requirements.
• Utilized technology such as handheld scanners for accurate tracking of items throughout the picking process, increasing data reliability.
• Exceeded daily performance targets through efficient time management and prioritization of tasks.
• Achieved a high level of proficiency with warehouse management software, allowing for quick data entry and retrieval when needed during daily operations.
• Improved customer satisfaction rates by diligently inspecting packages for damages before shipping, minimizing returns due to faulty products.

• Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
• Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
• Collaborated with kitchen staff to streamline order delivery and reduce wait times.
• Assisted in training new team members on restaurant procedures and customer interaction techniques.
• Handled cash transactions accurately, maintaining balanced registers at end of shifts.
• Adapted quickly to menu changes and special requests, improving overall efficiency.
• Managed multiple tables simultaneously while prioritizing guest needs and preferences.
• Resolved customer complaints promptly, contributing to positive dining experiences and repeat business.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Proved successful working within tight deadlines and a fast-paced environment.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Processed orders and sent to kitchen employees for preparation.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Inspected dishes and utensils for cleanliness.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Assisted patients with daily living activities, ensuring comfort and dignity.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and organization of patient rooms and common areas.
• Documented patient care accurately in electronic health records systems.
• Educated patients and families on health management and recovery processes.
• Collaborated with multidisciplinary teams to enhance patient care plans.
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Trained new staff on best practices for patient care and safety protocols.
• Provided emotional support to patients, fostering a positive environment.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Reduced patient stress levels through effective communication and active listening skills.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
• Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
• Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
• Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
• Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
• Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.