Kayla Forbes
13606 Vernon Ave
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and fostering teamwork while maintaining regulatory standards and strong attention to detail drives my success in optimizing processes. My extensive experience in management and customer service is perfect preparation for any task at hand,
Overview
10
10
years of professional experience
Work History
Center Operations Manager
Octapharma Plasma Center
01.2020 - Current
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures
- Ensured compliance with company policies, industry regulations, and local laws within all aspects of center operations.
- Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
- Resolved escalated conflicts between staff members or customers effectively while preserving positive working relationships.
- Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
- Maintained a safe work environment by enforcing safety protocols, conducting regular inspections, and addressing potential hazards swiftly.
Customer Service Manager
Golds Gym
01.2017 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Delivery Specialist
Darden Restaurant Group
07.2015 - 03.2018
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
Education
High School Diploma -
Magnolia High School
Anaheim, CA06-2014
Skills
- Operational productivity improvement
- Health and safety compliance
- Effective scheduling management
- Crisis response coordination
- Maintenance management
- Talent acquisition
- Ensuring regulatory compliance
- Strong attention to detail
- Proficient in handling multiple tasks
- Consistent reliability
- Clear communication
- Biohazard Training
Timeline
Center Operations Manager
Octapharma Plasma Center
01.2020 - Current
Customer Service Manager
Golds Gym
01.2017 - 08.2021
Delivery Specialist
Darden Restaurant Group
07.2015 - 03.2018
High School Diploma -
Magnolia High School
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