Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Kayla Francis

Portland,Oregon

Summary

Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 5 years of sobriety and ready to help others reclaim lives through use of proper services.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Direct Peer Support- BHRN

MHAAO
01.2023 - Current
  • Evaluated program effectiveness using surveys and feedback, refining strategies for continuous improvement.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Served as a positive role model for peers, demonstrating effective problem-solving skills, resilience, and adaptability under challenging circumstances.
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Implemented evidence-based practices such as Cognitive Behavioral Therapy techniques to help clients manage symptoms more effectively.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Collaborated with other professionals to coordinate comprehensive care for clients.

Recovery Coach

Harmony Academy public charter Recovery high school
09.2022 - 01.2023
  • I work with youth seeking recovery and support, I facilitate groups, and help build their tool boxes with tools to utilize in activating situations.
  • Arranged community initiatives to build supportive networks for improved rehabilitation.
  • Developed and implemented individualized treatment plans.
  • Conducted workshops on various topics related to addiction and mental health, raising awareness in the community about available resources.
  • Facilitated group and individual therapy in outpatient setting.

Customer service and retail

Lovisa USA
10.2021 - 08.2022
  • Developed thorough knowledge of company products and services, enabling accurate and informed responses to customer inquiries.
  • Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
  • Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.

Home Care / Babysitting

HomeMakers
10.2016 - 06.2019
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.

Caregiver

Comfort Care
07.2016 - 09.2016
  • To take care and ensure the safety of elderly in the care in the comfort of their own homes
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Education

GED -

Portland Youth Builders
Portland, OR
06.2011

High School Diploma -

Leadership And Entrepreneurship Public Charter Highschool
Portland, OR
06.2009

No Degree -

Mt. Hood Community College
Gresham, OR

Peer Wellness Specialist (PWS) -

Emily Nelson At MHAAO
10.2022

Peer support specialist training (PSS) -

Certified recovery mentor (CRM)
04.2022

Skills

  • Attentive to ensure individual satisfaction
  • De-Escalation Techniques
  • Motivational Interviewing
  • Problem-solving skills
  • Communication abilities
  • Work well in Team as well as an Individual setting
  • Crisis Intervention
  • Patient Advocacy
  • Resource Navigation
  • Suicide Prevention
  • Recovery guidance
  • Boundary Setting

References

  • Christie Odom, (971)701-0496
  • Brittany Jobin (971)312-5471
  • Jeremy Ralls, (971)201-0746
  • Emily Nelson (503)857-5747

Certification

  • Certified Peer Support specialist, Kelly Fitzpatrick - March 2022
  • Certified Recovery Mentor, Kelly Fitzpatrick - March 2022
  • Peer Wellness Specialist, MHAAO - October 2022
  • Crisis Intervention Team Training - April 2023

Timeline

Direct Peer Support- BHRN

MHAAO
01.2023 - Current

Recovery Coach

Harmony Academy public charter Recovery high school
09.2022 - 01.2023

Customer service and retail

Lovisa USA
10.2021 - 08.2022

Home Care / Babysitting

HomeMakers
10.2016 - 06.2019

Caregiver

Comfort Care
07.2016 - 09.2016

GED -

Portland Youth Builders

High School Diploma -

Leadership And Entrepreneurship Public Charter Highschool

No Degree -

Mt. Hood Community College

Peer Wellness Specialist (PWS) -

Emily Nelson At MHAAO

Peer support specialist training (PSS) -

Certified recovery mentor (CRM)

Similar Profiles

CREATE PROFILE
Kayla Francis