Hi, I’m
Kayla Frazier
Social Media Manager
Cincinnati,Ohio
Summary
Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.
Overview
4
years of professional experience
Work History
Fifth Third Bank
CSR
11.2024 - Current
Job overview
- Managed customer inquiries and transactions, which significantly enhanced satisfaction ratings.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Maintained meticulous records of customer interactions to support effective follow-ups and resolutions.
Frazier Studios
Founder
06.2021 - Current
Job overview
- Founded Frazier Studios, a home goods brand in Dayton, Ohio, focusing on product creation and brand development.
- Initiated the launch of the 'drop 001' product through targeted social media campaigns, significantly raising brand awareness.
- Established a successful business by identifying market needs and developing innovative solutions.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
Massage Envy
Front Desk Associate
05.2023 - 11.2024
Job overview
- Managed front desk operations while prioritizing administrative support and enhancing customer interactions.
- Facilitated over $10,000 in sales through effective communication and customer service strategies.
- Implemented personalized customer service approaches that led to a 15% increase in client retention rates.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Just Flex UK
Digital Marketing Intern
06.2024 - 08.2024
Job overview
- Developed marketing materials, ensuring they met brand standards and resonated with target audiences.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Created engaging content for Pinterest, Facebook, and Instagram.
Richmond Foot and Ankle Clinic
Social Media Manager
05.2023 - 08.2023
Job overview
- Provided data entry and filing support, ensuring accurate documentation of patient interactions.
- Coordinated with service providers and vendors to facilitate office operations.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Education
Northern Kentucky UniversityNewport, KY
Bachelor of Business from Business
Google Digital Marketing & E-commerce Google
Certificate from Digital Marketing
03-2024
University Overview
- Relevant Coursework: Assess for Success: Marketing Analytics and Measurement & Think Outside the Inbox: Email Marketing
Dayton Early College AcademyOhio, United States
High School Diploma
05-2018
Skills
Creative content production
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
CSR
Fifth Third Bank
11.2024 - Current
Digital Marketing Intern
Just Flex UK
06.2024 - 08.2024
Front Desk Associate
Massage Envy
05.2023 - 11.2024
Social Media Manager
Richmond Foot and Ankle Clinic
05.2023 - 08.2023
Founder
Frazier Studios
06.2021 - Current
Northern Kentucky University
Bachelor of Business from Business
Google Digital Marketing & E-commerce
Certificate from Digital Marketing
Dayton Early College Academy
High School Diploma
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