Kayla Funke
Summary
Diligent Bartender with 15+ years' track record of success providing beverage service to customers. Excellent skills in preparing drinks and increasing customer loyalty. Adept at performing opening and closing operations of establishment and managing inventory. Great multi-tasker and conversationalist. Friendly, open and committed to building customer base by providing positive service experience.
Overview
22
22
years of professional experience
Work History
Server
Rock and Brew
02.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender/Server
DB's Sports Bar
03.2015 - 07.2023
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Event Coordinator
The Broadway Boat Bar
05.2020 - 01.2023
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Brainstormed and implemented creative event concepts and themes.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Bartender/Server
Rosalitas
02.2012 - 06.2016
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Server/Bartender
Deavers
04.2003 - 03.2014
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Server
Hooters
05.2006 - 10.2010
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree - General Education/Nursing
St Louis Community College
St Louis, MoNo Degree - Real Estate
Career Education Systems
Town And Country, MO08.2021
High School Diploma -
Hazelwood West
Hazelwood, MO06.2006
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Food Running
- High-volume dining
- Food safety understanding
- Supply Restocking
- Tableside Etiquette
- Ordering Procedures
- Point of sale system
- Positive and professional
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Multitasking Abilities
- Beverage Preparation
Timeline
Server
Rock and Brew
02.2023 - Current
Event Coordinator
The Broadway Boat Bar
05.2020 - 01.2023
Bartender/Server
DB's Sports Bar
03.2015 - 07.2023
Bartender/Server
Rosalitas
02.2012 - 06.2016
Server
Hooters
05.2006 - 10.2010
Server/Bartender
Deavers
04.2003 - 03.2014
No Degree - General Education/Nursing
St Louis Community College
No Degree - Real Estate
Career Education Systems
High School Diploma -
Hazelwood West
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