Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Fuselier

Addison,TX

Summary

Dynamic professional with extensive experience in retail and customer service, including a role at Target. Proven ability in store maintenance and loss prevention, complemented by strong communication skills. Adept at utilizing Microsoft Office for efficient operations and enhancing customer satisfaction through effective conflict resolution and team collaboration.

I am a quick learner with great problem-solving and critical thinking skills. I strive to create positive experiences for others, which makes my work rewarding. Throughout my career, I’ve focused on customer service, logistics, and ensuring satisfaction, even in complex or stressful situations. I am known for my resilience and ability to work both independently and as part of a team. My strong communication, multitasking, and listening skills have been recognized in various roles, and I am always eager to learn and take on new challenges.

Overview

8
8
years of professional experience

Work History

Apparel Associate

Target
04.2022 - 03.2025
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Displayed and organized products in store to help customers locate products easily.

Customer Service Representative

Aetna
11.2020 - 01.2022
  • Managed high-volume customer service calls, addressing inquiries, resolving issues, and providing exceptional service while meeting team performance goals.
  • Collaborated with internal teams to maintain accurate client data, ensuring a smooth customer experience.
  • Processed and managed customer account updates and handled sensitive information according to company policies.
  • Provided guidance and assistance to customers in a timely and professional manner, contributing to high customer satisfaction.

Cashier

Target
08.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Manager

Shell Gas Station
03.2017 - 08.2019
  • Supervised and coordinated daily operations, including managing employee schedules, stocking inventory, and maintaining a smooth workflow.
  • Developed strong communication with customers to ensure their needs were met and resolved any issues or concerns promptly. My favorite part and beginning of learning customer conflict resolution and service!
  • Trained and mentored new employees, fostering a team-oriented and positive work environment.
  • Monitored inventory and conducted stock checks to ensure product availability and proper placement.

Education

Biology - Dental Hygiene

Texarkana College
Texarkana, TX
05.2021

Skills

  • Store maintenance
  • Fashion trends
  • Fashion knowledge
  • Brand awareness

Timeline

Apparel Associate

Target
04.2022 - 03.2025

Customer Service Representative

Aetna
11.2020 - 01.2022

Cashier

Target
08.2019 - 03.2020

Assistant Manager

Shell Gas Station
03.2017 - 08.2019

Biology - Dental Hygiene

Texarkana College
Kayla Fuselier