KAYLA GAILLIARD-BYRD
Wahiawa,United States
Summary
Client Service Representative with 8 years of experience with background in facilitating workflow, processing customer requests and managing documentation. Proven ability to implement operational procedures, meet compliance standards and improve overall productivity. Noteworthy skills include data analysis, problem-solving and multitasking. Previous work highlighted by consistent accuracy, increased efficiency and positive impact on team performance.
Overview
9
9
years of professional experience
Work History
Military pay clerk
SRI INC. 40 Hrs Per Week
Schofield Barracks, HI
09.2024 - Current
- Answer personal inquiries about military or travel pay
- Review and process financial documents
- Ensure financial documents are complete and accurate, returning documents that are incomplete or incorrect
- Provide accepted Unit Transmittal Letters to the section Non-Commissioned Officer
- Conduct in-processing PCS out-processing finance transactions
- Provide timely and accurate military pay processing services
- Comply with the Privacy Act and all applicable agency regulations on individual privacy
Instructor
Fscx 40 Hrs Per Week
Schoffeild barracks, HI
08.2023 - 09.2024
- Plans, coordinates and conducts training and related instructional programs for customer personnel
- Conducts training sessions and assists in evaluating the effectiveness of training activities
- Coordinates logistics for instruction events, including scheduling classes, reserving classrooms and preparing workstations
- Maintains records of training activities, participant progress and program effectiveness
- May participate in the development and establishment of course content and objectives
- Updates course documentation as needed to ensure timeliness and relevance
- Maintains current knowledge of relevant technologies as assigned
- Participates in the development of collective training products as required
Automated Logistics specialist (Clerk)
Active Duty, U.S Army 40 Hrs Per Week
Fort Polk, United States
02.2018 - 03.2022
- Developed and implemented automated logistics systems to ensure efficient data management.
- Analyzed customer orders, identified discrepancies, and processed returns in a timely manner.
- Utilized specialized software programs to track shipments and maintain inventory records.
- Conducted regular inspections of equipment used for material handling operations.
Integrated Billing Specialist
DirectTV/AT&T 40 Hrs Per Week
Columbia
07.2015 - 01.2018
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Collaborated with other departments to resolve complex customer issues quickly.
- Performed data entry tasks related to customer accounts and order processing.
Education
MBA -
DeVry University
Villa Park, IL06-2025
Bachelor of Science - Heathcare Administration
DeVry University
Villa Park, IL06-2024
Skills
- Microsoft Office
- Pay Adjustments
- Time Tracking and Review
- Customer Service
- Employee File Maintenance
- Clerical Support
Availability
Permanent, Telework, Full-time, Part-time
References
- Celestina Diaz- 1 (832) 341-4558
- Carlos Cambre- 1 (808) 787-2540
- Donnallia Barnes- 1 (252) 767-6143
Timeline
Military pay clerk
SRI INC. 40 Hrs Per Week
09.2024 - Current
Instructor
Fscx 40 Hrs Per Week
08.2023 - 09.2024
Automated Logistics specialist (Clerk)
Active Duty, U.S Army 40 Hrs Per Week
02.2018 - 03.2022
Integrated Billing Specialist
DirectTV/AT&T 40 Hrs Per Week
07.2015 - 01.2018
MBA -
DeVry University
Bachelor of Science - Heathcare Administration
DeVry University