Kayla Gainey
Raleigh,NC
Summary
Dedicated professional with strong customer service and HIPAA compliance skills. Proven ability to manage projects and create supportive environments, ensuring efficient operations and enhanced family communication.
Experienced with providing comprehensive care and support to elderly individuals. Utilizes effective communication and organizational skills to manage daily activities and personal care routines. Knowledge of fostering compassionate and safe environment, ensuring well-being and dignity of clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Homemaker
Myself
Conway, AR
10.2023 - Current
- Managed daily household operations, ensuring efficiency and organization in all tasks.
- Cultivated a safe and welcoming environment for family members and guests.
- Researched and sourced quality products, improving household supplies selection process.
- Coordinated schedules and activities, enhancing family communication and time management.
- Oversaw home maintenance projects, ensuring timely completion and adherence to standards.
- Mentored children in life skills, fostering independence and responsibility in daily routines.
Help Desk Technician
Gainwell Technologies
Conway, AR
11.2022 - 11.2023
- Diagnosed and resolved software issues, providing essential support to medical providers for uninterrupted service delivery.
- Managed ticketing system to track user requests and prioritize responses effectively.
- Collaborated with cross-functional teams to identify and resolve recurring technical problems.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Offered assistance in implementing and developing training programs.
- Maintained up-to-date knowledge of HIPAA regulations and company policies through regular training and education initiatives.
Freelancer
Myself
Central AR
03.2020 - 11.2022
- Managed multiple client projects simultaneously, ensuring timely delivery and adherence to specifications.
- Conducted market research to identify trends and inform service offerings, enhancing competitive advantage.
- Provided mentorship to junior freelancers on best practices for client communication and project execution.
- Increased revenue through successful marketing campaigns for various clients.
- Provided accurate estimates for labor costs and materials needed, ensuring transparency with clients regarding expenses.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Enhanced customer satisfaction by meticulously installing high-quality flooring according to client specifications.
- Applied multiple paint finishes such as flat, eggshell, satin, semi-gloss, or gloss based on client preference and surface requirements.
Education
High School Diploma -
Wahiawa Community School
Wahiawa, Hawaii08-2009
Skills
- Teamwork and collaboration
- Customer service
- Alzheimer's care
- HIPAA compliance
- Computer skills
- Organizational skills
- Cybersecurity protocols
- Service desk support
- Compassion and empathy
- Daily living assistance
- Medical record-keeping
Certification
IT/Cyber Security Fundamentals
June 2022- Forge Institute-Arkansas
Workforce Preparation- June 2022- Arkansas
Languages
English
Native or Bilingual
Timeline
Homemaker
Myself
10.2023 - Current
Help Desk Technician
Gainwell Technologies
11.2022 - 11.2023
Freelancer
Myself
03.2020 - 11.2022
High School Diploma -
Wahiawa Community School